November 2012 my car was taken to dealership to have throttle body replaced. Still ongoing complications and company will not rectify.
In November 2012 Flow Volkwsagen indicated that they replaced my throttle body and wires along with other major repairs after my Volkswagen EOS stalled and shut down. Since then, the vehicle has experienced the same symptoms. On several occasions when the engine stalled and the indicator light appeared I took the car to Flow Volkswagen (the first occurrence was within one year of the repair). Each time the dealership has performed diagnostics to claim their tests indicated no problems. I was charged a fee in excess of $60.00 for these tests. This has happened more than once. I took my vehicle to another mechanic who was able to detect a throttle body fault on is machine. He printed the codes for me to take to Flow Volkswagen but Flow said they could not use those codes. I left my car there several days and the company still claimed they test drove and tested the car and found no issues. Each time, they reset the indicator light and released the car with no repairs. I have documentation for each. After contacting Volkswagen of America I was advised to return to the dealership to discuss concerns and attempt to work out the issues. I did so in June 2014 when the car stalled and engine (EPC) lights appeared once again, and again was told no faults were detected and no repairs were needed. Not to mention when I discussed with the Customer Service manager, she continued to mention things I "the customer" could do such as: turn gas cap tightly, use high premium gas, etc.- all of which I do on a routine basis.
Yesterday, the car shut off on me multiple times and slowed to 10 mph while traveling a freeway in another state (scary) and the engine and EPC light remained on. I took the vehicle to a dealership in that state and, using a handheld device, it was detected that the fault may be in the throttle body. This dealership will charge $130 for the full diagnostic but the gentleman is very confident in the fault detected. Either way, I have to get the vehicle fixed to alleviate this issue. However, over the past years I have gone to **** Volkswagen to get this repair/ replacement performed correctly and the dealership has never acknowledged the source of the issues. However, the first time I took my vehicle to two other mechanic shops I received faults indicating the source. ***** at Flow Volkswagen was the customer service representative who received my car and provided me the inforamtion each time. ***** ****** sales manager, even worked with me on getting my appointment scheduled in June 2014 and was extremely attentive, however the service department still fell short in resolving the problems.
This a safety concern, it has been a financial stress and an incovenience. Furthermore, I recently moved to another state away from family. It is a major safety concern to experience car issues or be stranded on the highway without anyone to assist.
When the current Volkswagen dealership's diagnostic test supports the faulty throttle body, I am requseting Flow Volkswagen to provide payment for this test and for the replacement/repair. I also feel it is appropriate for the company to take ownership over the faulty work performed in November 2012 when the parts were alledgedly replaced/installed and since the various times I visited the shop and services was denied.
Thank you for giving us an opportunity to respond to Ms. ******** concerns. ******** has been a good customer and it unfortunate she is having issues with her car.
I have attached copies of the invoices where Ms. ****** has been in our dealership since the throttle body was replaced under warranty.
November 2, 2012 mileage XXXXX- Ms. ******** driveability issue was conformed and verified. Codes were extracted from car that allowed us to replace throttle body under warranty.
July 25, 2013 mileage XXXXX- Ms. ******** comes in for routine service. No mention of any driveablity issue was discussed or mentioned. If the work performed in November, 2012, was "faulty", it would have shown up after nearly 6,000 miles of driving.
January 1, 2014 mileage XXXXX- Ms. Caper's has concerns of EPC light on and car running sluggish. Could not verify concern-car ran good and no codes stored in car. Ms. ****** was charged $65 for diagnostics.
June 3, 2014 mileage XXXXX- Ms. ****** came in complaining of ETC light being on and car stalling. Could not duplicate concern. Any codes stored in the car were inactive. The throttle body was testing good. I personally drove the car and told Ms. ****** that we would not attempt any repair without verifying a fault.
In closing, while it is unfortunate the Ms. ****** is having a problem with her car, any current concern can not be tied to, or blamed on, repairs we did in November of 2012. I would recommend Ms. ****** pursue any warranty claim issues through the VW dealer she is working with in Texas.
Service Manager, Flow VW Greensboro
(The consumer indicated he/she DID NOT accept the response from the business.)
All relevant concerns were included in my initial communication; which was an accurate account of my experience with Flow Volkswagen. My current auto repair shop has confirmed the throttle body fault. I will, therefore, reemphasize the negligence of the Flow Volkswagen dealership to identify a reoccurring problem and the hardships encountered as a result of this negligence. The poor quality of service is of great concern.