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Central North Carolina/Greensboro

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Consumer Complaints

BBB Accredited Business since 10/01/1998

Asheboro Honda

Phone: (336) 629-9999Fax: (336) 629-1577

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
04/08/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to honor refund, exchange or credit policies

Complaint: I am looking for a refund on a GAP insurance policy and a maintenance contract
I have been trying to cancel a gap insurance policy and a maintenance contract since October 2013. My paperwork was lost at the dealership and was filled with the insurance company directly. ****** processed and released the refund in December 2013. I have contact Asheboro Honda numerous times and I am getting different responses about where the refund is. The person that handles this is out. The person that takes care of this doesnt work here anymore. Your refund has been sent back to the finance company and you will have to contact them for the refund.
The truth is NO ONE knows where the refund is and they are just passing the buck instead of finding answers. I have called and called leaving message after message for someone to call me back.

Initial Business Response
Contact Name and Title: *** ******, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@asheboroautomall.com

We apologize for the delay in getting Ms. *** her refund, and although the reasons for the delay sound like excuses, they are true. However, our communications to Ms. *** should have been better. We did have a change in personnel, etc., but this does not change the fact that this could have been better handled.

When we do not have proof of a lien release we are required to send any refunds to the lienholder of record. In this case that was ******** ***** ******* ******* ******* **** cashed the refund check even though the vehicle had been paid for. There was a delay in them forwarding the money to Ms. ***.

Last week our General Manager set up a conference call between himself, Ms. ***, and ***** At this point we believe that **** is going to (or has) send a check to Ms. ***.

Again, we acknowledge that although we were working to get the matter resolved we could have communicated better with Ms. *** and we apologize for all the inconvenience to her.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

04/08/2013Problems with Product / Service
05/04/2012Problems with Product / Service

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.