The Dangers of Free Wi-Fi: Use Caution Warns The Better Business Bureau
June 30, 2014

Oakland, CA – June 30, 2014 – On the Fourth of July weekend, you should be able to sit back and relax and not worry about your identity being stolen. Unfortunately, the Better Business Bureau (BBB) has received reports of scammers trying to collect personal information by creating unsecured Wi-Fi zones near hotels, which guests can connect to for free.

“Checking emails and going on social media are common things to do on vacations,” says Lori Wilson, president & CEO of Better Business Bureau serving San Francisco Bay Area and Northern Coastal California. “However, if you connect to an unsecure Wi-Fi connection, one that is not encrypted, you are letting the owner of the connection see all of your personal information. This could include banking information, addresses, personal information and other Internet browsing activity.”

The BBB offers the following advice for vacationers looking to connect to Wi-Fi zones:

  • Use extreme caution when connecting to Wi-Fi on vacation. Connecting to free Wi-Fi zones can endanger you because of the transparency between your device and the owner of the connection. If you must connect to the internet, use the hotel’s Wi-Fi, as it is less likely to be hacked.
  • Avoid Wi-Fi connections near conferences or large events. If there is a big event going on near your location, be wary of Wi-Fi connections, since criminals look at these events as opportunities to gather personal information of individuals.
  • Make sure your computer is not set up to automatically connect to networks. If you are set up to connect to networks, you could be connecting to an unknown, unsecured network without knowing it.
  • Make sure your firewall is enabled. A firewall helps protect your computer from unauthorized users gaining access by way of the internet or a connection. This can help decrease the likelihood of criminals installing viruses and Trojans on your device.
  • Do important online work, such as banking, at home if possible. If you are using Wi-Fi, avoid using it for tasks such as banking. Financial activity is one of the key activities hackers are looking for. Save that for home or on your mobile device.

For more information on scams, visit or follow us on Facebook and Twitter.

For more advice on how to protect your identity or to find BBB Business Reviews of businesses or charities, call (866) 411-2221. 

Contacts (News Media Only): Lori Wilson, President/CEO at 510-844-2020 or email



For more than 100 years, Better Business Bureau has been helping consumers find businesses, brands and charities they can trust. In 2012, consumers turned to BBB 124 million times for Business Reviews on more than 4.5 million companies and Charity Reports on 11,000 charities, all available for free at The BBB is an unbiased nonprofit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, free BBB Reliability ReportsTM on businesses and BBB Wise Giving ReportsTM on charities, and educational information on topics affecting marketplace trust. To further promote trust, your BBB also offers dispute resolution services for consumers and businesses. The first BBB was founded in 1912. Today, 112 BBBs serve communities across the U.S. and Canada. Please visit for more information.