Privacy Policy

  
     

Privacy Policy

Effective Date: 1-27-2017

The Better Business Bureau (BBB) is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide.

BBB's Commitment to Security

Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. The BBB encrypts billing information wherever the BBB requests it online. Personal information is accessible only by staff and volunteers designated to handle complaints or requests. All BBB agents and contractors with access to personal information obtained on the BBB web site are also bound to adhere to this policy as part of their contract with the BBB.

Personal Information that BBB May Collect

BBB collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, complaint and inquiry information, and information for services using Request-A-Quote. BBB may also collect business information from sole proprietorships that apply for membership or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity. BBB’s online complaint form is hosted by the Council of Better Business Bureaus (CBBB), which processes your complaint according to its own privacy and security policies. > CBBB Privacy Policy.

You can affirmatively submit to BBB certain user information pertaining to your interaction with BBB.  User information may include a search query (such as the name and location of a business or charity) or other information as described more fully below.  You can also provide location information (so that you can search near you or in an area you specify), or billing or donation information.  We also may infer your geographic location based on your IP address or other information.  User information may also include information pertaining to a marketplace complaint, such as your name, postal and e-mail address, phone and facsimile numbers, vehicle information such as vehicle identification number, and description of the complaint.

When you apply to be a BBB arbitrator, you submit your name, address and other contact information, and information about your qualifications. BBB may also collect information from a business that inquires about National Partner sponsorship, BBB accreditation, conference attendance or program participation, some of which could constitute identifying information about a sole proprietor, as well as identifying information from individuals acting in their business capacity. If you report a scam through BBB Scam Tracker, you submit your name, state/province, postal code, email address and, if elected, telephone number to BBBs.

BBB does not collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.

How BBB May Use Personal Information

We will use information you affirmatively submit to BBB for the purpose for which it is submitted, such as to reply to your email, handle your complaint, publish your comment, process billing and donation transactions, register your participation in an event, respond to requests related to program participation, review applications to be a BBB arbitrator, and publish your scam report. We may also use such information to provide operational notices, in program record-keeping and to conduct research on industry marketplace practices. We may publish aggregate data, but the aggregate data will not include any unique information you provided to us.  We may contact individuals registering for events with information about other BBB events or, if relevant, membership or sponsorship opportunities.

We may use third party contractors to act on our behalf, and these contractors are obligated to not disclose or use your information for other purposes.

At certain points where your information is collected on our site, there may be a box where you may indicate you would like to be on a mailing list to receive information about BBB or its affiliated organizations. This election box only appears in places where the service collecting your information maintains such lists. You can remove your name from a BBB mailing list by utilizing the appropriate unsubscribe feature contained in the emails.

At any time you can add or remove your name from our mailing list by contacting us at info@bbbemail.org .

 How Your Information May Be Shared

Inquiries and complaints: In order to process a complaint, BBB may send the complaint to the BBB where the company complained about is headquartered, send the complaint to the business (which may be outside of your country), handle the complaint itself, or refer the complaint to another appropriate organization for handling. CBBB or the appropriate BBB may handle complaints against foreign businesses or CBBB may refer such complaints to an appropriate foreign organization. Depending on the type of complaint, BBB will provide complaints to the company complained about and, in some situations, to the company’s franchisor or licensor for quality control purposes. Further, when we receive a request or inquiry that a BBB must handle, we forward the request or inquiry to the appropriate BBB. By completing a complaint form or sending us a request or inquiry, you are authorizing us to forward your information to the appropriate BBB or to the proper business.

BBB Scam Tracker: We will publicly post your description of the reported scam on the BBB website along with your postal code.  We will share your name, state/province, postal code, email address and other information you submit with BBBs administering BBB Scam Tracker.  We may also share this information with governmental agencies, law enforcement, and other appropriate organizations for investigation.  With your consent, we or a BBB may share your information in response to media inquiries.

Other purposes: BBB may also share your information under the following circumstances:

  • We routinely share complaint and Scam Tracker information with the Federal Trade Commission for its consumer protection activities.
  • We respond to requests from governmental agencies or where required by law (such as by subpoena, investigative demand, court order or regulation).
  • We may share information where our records indicate a company may be engaged in fraudulent activity or other unfair or deceptive practices that we believe should be referred to a governmental agency or a private organization whose work is consistent with the BBB mission;
  • We may share information with appropriate governmental authorities, where warranted by a company's failure to (i) participate in CBBB self-regulatory programs; (ii) follow procedures or implement a decision of the BBB EU Safe Harbor Dispute Resolution Program; or (iii) participate in or honor the recommendations of the National Advertising Division, Children's Advertising Review Unit, National Advertising Review Board, Electronic Retailing Self-Regulatory Program, or Online Interest-Based Advertising Accountability Program.
  • We may share information with appropriate persons or governmental authorities, where your communication suggests possible harm to others.
  • We may share business information with third parties for such purposes as allowing search engines to identify BBB accredited businesses, or for quality control purposes of franchisors or licensors.

International Transfers
If you are visiting our site from outside the United States, be aware that your information will be transferred to, and maintained on, computers located within the United States.  The collection, use, retention and any other processing of your information will be governed by United States law.

Help Us Keep Your Personal Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request at info@bbbemail.org. Let us also know the department or BBB program that led to your submission of personal information so we may efficiently locate your information.

Computer Tracking and Cookies

Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. BBB or third parties we contract with may use persistent identifiers such as cookies, embedded scripts, beacons, tags and similar technologies for a number of purposes, such as to provide easier site navigation, access to forms, analytics and advertising. You can still use BBB site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

Uses of Persistent Identifiers for Analysis and Advertising
BBB or third parties may use identifiers to generate certain kinds of site usage data, such as the number of hits and visits to our sites. This information is used to understand how visitors use our sites and provide better services to you. BBB or third parties may also use identifiers to personalize the display of sponsorships or advertisements and customize the content you see while using our sites and sometimes while visiting other websites (see Your Ad Choices below).

BBB may transfer, or allow third parties to collect, analytic information about your visit to BBB websites to help us improve our websites and better serve you when you visit us online in the future.  Analytic information may include such identifiers as your browser type, IP address, referring site URL, web pages you view and links you click on while navigating within our sites.

Your Ad Choices
BBB may allow third parties to collect and use information about your browsing activity on our website in order to serve you more relevant ads based on your interests. BBB adheres to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising, which provide consumers with notice and choice about interest-based advertising. On pages where we allow third parties to collect data for interest-based ads, you will see the notice “Your Ad Choices” near the link to the Privacy Policy. When you receive an ad based on your interests, you will see the Advertising Option Icon  in or near the ad to provide you with notice that the advertisement is tailored to your possible interests as inferred from your browsing activity. To learn more about interest-based advertising, click hereTo opt out of future interest-based advertising, click here. You will still see ads, but they will not be based on subjects or products that the advertiser thinks may be of interest to you.

Updates
If BBB changes this policy in the future, we will post the changes here and indicate the date of the changes at the top of the policy.

Problems Or Complaints with BBB Privacy Policy 

If you have a complaint about the BBB's compliance with this privacy policy, you may contact us at info@bbbemail.org