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      Country
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          Find a Location

          Wine.com, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Wine.com, Inc.

              222 Sutter St Ste 450 San Francisco, CA 94108-4453

            • Wine.com, Inc.

              2220 4th St Berkeley, CA 94710-2215

            • Wine.com, Inc.

              114 Sansome St Fl 3 San Francisco, CA 94104-3803

            Business ProfileforWine.com, Inc.

            Retail Wine
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 14 Customer Reviews

            Customer Complaints

            24 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company sells wines and gourmet gift baskets.

            Business Details

            This is a multi-location business.

            Find a Location

            Wine.com, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Wine.com, Inc.

                222 Sutter St Ste 450 San Francisco, CA 94108-4453

              • Wine.com, Inc.

                2220 4th St Berkeley, CA 94710-2215

              • Wine.com, Inc.

                114 Sansome St Fl 3 San Francisco, CA 94104-3803

              BBB File Opened:
              8/24/2004
              Years in Business:
              24
              Business Started:
              5/5/1999
              Business Started Locally:
              5/5/1999
              Business Incorporated:
              8/3/2000
              Type of Entity:
              Corporation
              Number of Employees:
              130
              Alternate Business Name
              • Wine.com
              Business Management
              • Mr. William Tomaszewski, Managing Attorney
              • Mr. Joe Kennedy, Owner
              Contact Information

              Principal

              • Mr. William Tomaszewski, Managing Attorney
              Additional Contact Information

              Fax Numbers

              • (415) 248-4400
                Other Fax

              Phone Numbers

              Customer Complaints

              24 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/31/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              wine.com automatically renewed my membership without my knowledge. When I discovered this on 12/7/23, I contacted several associates via wine.com chat. I was informed by ************ that she would refund the renewed membership AND that I could still order until my prior membership expired -- on 12/8/23. This did not occur. She cancelled my membership two days early, I lost out on my birthday discount, I was charged for shipping on the order I placed that day, and she never refunded my auto-renewed membership fee! I have received lie after lie after lie by wine.com chat associates, as well as via email. Not one person has told me the truth! In addition, the champagne I ordered was to come with a gift box. I never received the gift box. I was not reimbursed the $22.00 I was told for the shipping I had to pay for the order placed 12/7/23. I was reimbursed *****. Another lie. I was told the associate would follow-up via email concerning the gift box. This did not take place. Another lie. I did not receive my birthday discount -- ever. Another fault by wine.com. I received my credit card statement today and saw that my auto-renewal was not credited. wine.com owes me ***** IMMEDIATELY. When I told them this via chat today, I was told it would take 3-5 business days. It has already been 21 days and they already credited the $ ***** for shipping fees. Therefore, they could have credited the $ *****. I am extremely disappointed and will not recommend wine.com to anyone.
              Read More

              Customer Reviews

              14 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Raymond K

              1 star

              12/09/2023

              Worst customer service. I tried to contact their **************** 4 times for an order I placed and the only answer I got from Chats was Pending or they will contact me. Obviously I will cancel my order and dispute my Credit Card charge.

              Wine.com, Inc. Response

              12/12/2023

              Hello *******,Thank you for your feedback.We have reached out to ***** and escalated this matter on your behalf.They have advised that on 12/4/23, you requested that your package be re-directed to a ***** Pick Up location.On 12/6/23, your package was ready for pick up and an email notification was sent to you.***** has advised that you picked up your package on 12/11/23 from the requested holding location.Please let us know if there are any discrepancies as to what ***** has conveyed to us and we will certainly make it right by you.We apologize for any inconvenience you may experienced.We appreciate your feedback as we continually work to improve our ways to better serve our customers

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

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