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Find a Location

Nakedwines.com, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforNakedwines.com, Inc.

    Retail Wine
    BBB accredited business

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    District Attorney Settlement

    On October 6, 2022, a lawsuit was filed against Naked Wines, Inc. by District Attorneys for San Diego, Alameda, Napa, Shasta and Sonoma Counties. The lawsuit was brought against the company due to findings that Naked Wines violated provisions of California’s Automatic Renewal laws. The prosecution alleged that Naked Wines’ “Wine Angel” program and “Wine Genie“ product failed to correctly inform consumers that they were enrolling in a monthly subscription.

    On October 20, 2022, without any admission of liability, Naked Wines agreed to pay $650,000 in civil penalties and will be required to supply a user-friendly system and accessibility to cancel subscriptions at any time.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    At-a-glance

    Customer Reviews

    2.24/5stars

    Average of 38 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/8/2012

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Naked Wines is an online wine retailer founded by Rowan Gormley which launched in the UK on 1 December 2008.

    Products & Services


    Business Details

    Location of This Business
    PO Box 2760, Napa, CA 94558-0275
    BBB File Opened:
    7/26/2012
    Years in Business:
    12
    Business Started:
    12/23/2011
    Business Started Locally:
    12/23/2011
    Business Incorporated:
    12/23/2011
    Accredited Since:
    8/8/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 604088 for this business, issued by California Department of Alcoholic Beverage Control. The expiration date of this license is 6/30/2024.

    These agencies may include:

    California Department of Alcoholic Beverage Control

    1515 Clay St Ste 2208

    Oakland CA 94612

    (510) 622-4970

    http://www.abc.ca.gov/datport/LQSLicQuery.html?

    Type of Entity:
    Corporation
    Number of Employees:
    75
    Business Management
    • Ms. Christina Atman, Manager
    Contact Information

    Principal

    • Ms. Christina Atman, Manager

    Customer Contact

    • Ms. Nicole Stawski

    Customer Complaints

    22 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/08/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    When I realized that I was being charged $40 per month, I cancelled my account. I got a call from their representative and told her that I did want to cancel my membership but I would like to use the current balance in my account to purchase wines at my leisure. I am currently trying to place an order but am not able to access that money toward the purchase. I have tried repeatedly to call them, but their phone numbers are not in service. Emails to them have not been returned. I want my money refunded to my card.
    Read More

    Customer Reviews

    38 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Douglas J

    5 stars

    04/12/2024

    I ordered wine regularly from nakedwines for several years in **********. Loved it, but suspended the subscription when we moved to *******. No problems in getting full value for money paid/deposited/ After we got to *******, I discovered we could still receive orders, so started up the subscription again. Once again, easily handled on line with my minimal skills. If anything, the deliveries have been faster to ******* than they were in **********. I have always received exactly what I ordered in a timely fashion. I am not a great expert on wines, but we have enjoyed everything we have received -- about 300 bottles so far.

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

    BBB Reports On

    BBB reports on known marketplace practices.

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