BBB Accredited Business since
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This establishment is a dealership for window covering, shades and shutters.
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A BBB Accredited Business since
BBB has determined that EZ Blinds & Shades meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Tom Nguyen, Owner
Number of Employees
Window Shades Shutters Blinds
Products & Services
6617 Ebensburg Ln
Dublin, CA 94568 (888) 807-2913 Directions
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Additional Phone Numbers
- (888) 807-2913(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Installed product with known deficiency and refused to honor credit or product replacement. Tried many times over by phone and no phone calls returned I did business with EZBlinds and shades for a total order amount of $10,500. The order was placed on 12/15/2012. It took several weeks to get the product installed. Especially on the second floor, the Hunter Douglas Patio Door installed came in defective. I took picture and informed *** (the owner) and the crew who installed. They ignored my comments and installed the shutters anyway. When contacting ***, he promised to repair/refinish the product and refund $500+ the cost of the actual product or replace the whole product with a brand new one. I contacted Hunter Douglas the manufacturer and they advised the same and requested me to work with the installer. Till date, nothing has been done and my phone calls weren't returned. I am planning to file a complaint with the ********** State Contractor's licence board as well as ****** Chamber of Commerce. BBB, please help resolve this case. Thanks
Desired Settlement: Refund the money $500+ with interest and fix the damaged shutter to as new condition. Replace the faulty installation on first floor where the French door shades are unable or hard to use.
Business Response: Initial Business Response /* (1000, 5, 2014/04/21) */ First of all we did contact the customer to work out the problem and we agreed to refund $500 for the door. Secondly we also give the customer options to resolve the issue which are return the door and get refund or If the customer want to keep this door we can help to fix it but the factory will not honor any warrantee for this door since they refund the money already. Either way the customer can keep this door with the refund of $500. We can fix the door and make all the adjustment needed for it this time and again there will be no other warrantee in the future for this door. We never heard any other issue with the other door upstair. Please contact our office at XXX-XXX-XXXX for any service. Thank you for your feed back. Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is an classic example of "Bait and Switch". The businessman keep saying that but never does anything. None of my phone calls were even returned. I will try again. I left a message to EZ Blinds and Shades on 5/5/2014 at 7.20 AM PST. Awaiting response.