BBB Accredited Business since

Excellent Window Cleaning, Inc.

Phone: (415) 454-7848 View Additional Phone Numbers 2171 Francisco Blvd E, San Rafael, CA 94901

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This company offers residential and commmercial window cleaning, carpet cleaning, gutter cleaning, and services specializig in pressure washing.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Excellent Window Cleaning, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Excellent Window Cleaning, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Excellent Window Cleaning, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 30, 1993 Business started: 08/01/1985 Business started locally: 08/01/1985 Business incorporated 01/21/2000 in CA
Type of Entity


Business Management
Mr. Oliver Suzor, Owner
Contact Information
Principal: Mr. Oliver Suzor, Owner
Number of Employees


Business Category

Window Cleaning Gutter Cleaning Carpet & Rug Cleaners Janitor Service Pressure Washing

Service Area
This company services the whole bay area.

Additional Locations

  • 2171 Francisco Blvd E

    San Rafael, CA 94901 (415) 454-7848


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/24/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Cleaned our upholstery and damaged 10 chairs that need to be reupholstery. Due to lack of fabric knowledge and how to clean the fabrics. Excellent Window cleaned our dining room chairs and living room chairs' upholstery and carpet in our office last Aug 2014. After the carpet had shrunk and I determined the chairs' upholstery were damaged I asked for the company to come back and they tried to remedy the damage with some type of cleaning solution that did not work. After which, their manager named, ********, came to our home and determined the chairs were damaged and they would accept responsibility for only the chairs and not the carpet. I was recently able to track down the cost of the fabric and upholstery from our interior designer (it took them awhile because after searching they found that the fabric we used is no longer in production). I sent Excellent Window our costs and they have since retract their commitment to cover our re-upholstery cost because they deemed it to be too expensive even though they caused the damage.

Desired Settlement: I have asked the company to help us with the cost of the very expensive fabric and reupholstering labor for our eight dining chairs and two living rooms chairs that cost us $12,183.02 (not including the cost of the chairs). They have now denied they are responsible despite the fact that they said they were responsible for the damage.

Business Response: Initial Business Response /* (1000, 10, 2015/02/20) */ Received business review via email on 2/19/15: Dear Ms. *********, We apologize for this situation, we will admit responsibility for the damages and agree to file an insurance claim for the replacement of the upholstery, for approximately $12,000 but before we do that we would like to make a last attempt, (dry or a wet method) to reverse the browning which occurred on the fabric with a new product we have found on the market. Since the upholstery would be replaced anyway, you lose nothing by letting us try. Initial Consumer Rebuttal /* (2000, 12, 2015/02/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their responsibility and attempt to replace the damaged goods.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Excellent Window Cleaning, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)