This business is not BBB accredited.

Airgas USA, LLC

Phone: (650) 873-9120 Fax: (650) 873-1535 220 S Linden Ave, South San Francisco, CA 94080 http://www.airgas.com


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Description

This company offers welding equipment and industrial and
medical gases.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Airgas USA, LLC include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Airgas USA, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Airgas USA, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 28, 1997 Business started: 01/01/1980 Business started locally: 01/01/1980
Type of Entity

Sole Proprietorship

Business Management
Mr. Charles Earnest, Branch Manager Mr. Doug Olsen, Vice President
Contact Information
Principal: Mr. Charles Earnest, Branch Manager
Customer Contact: Mr. Doug Olsen, Vice President
Number of Employees

24

Business Category

Welding Equipment & Supplies

Alternate Business Names
County Welding & Industrial Supply Company

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    220 S Linden Ave

    South San Francisco, CA 94080 (650) 873-9120

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/27/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Repeated requests for an invoice are not responded to. Voicemails and emails not returned. The State cannot authorize payment w/o an invoice. I keep receiving statements regarding overdue invoice XXXXXXXXXX. Each statement lists a different contact name and phone/email. 1)3/31/XX XXX-XXX-XXXX ********* ************ **************@airgas.com 3)4/30/XX XXX-XXX-XXXX ********* ************ **************@airgas.com Each time I call/email and request this invoice, I do not receive any response. I also tried calling the main number and the customer service person I spoke with informed me that the invoice number listed on the statement was not a valid invoice number and she couldn't help me. The State of Alaska has protocols and requirements for payment. We cannot authorize a payment without a valid invoice listing the item/service, a PO or SR number, or name of the person who made the purchase. This is not a difficult or extraordinary requirement and request. I am extremely troubled that all my efforts to pay this vendor are not being responded to. Payment is what is being requested with every statement. I also am very unhappy at the amount of time I have had to spend trying to receive the information I require to get this vendor paid. If this is a valid charge then it shouldn't be any trouble at all to provide a copy of the invoice. So why can Airgas USA LLC ** *** **** ********* ** XXXXX-XXXX not provide me with the invoice? At the very least one of the half-dozen voicemails and emails should have been responded to.

Desired Settlement: I would like invoice XXXXXXXXXX dated 01/15/14 to be provided to ********* International Airport, **** ******* **** ***** ** ********** ** XXXXX. I also would like the name, phone, and email of a contact person at Airgas who is capable and willing to respond to requests for documentation. If this is too much to ask for (which based on history seems to be the case) then I want this invoice refunded.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Airgas USA, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)