This business is not BBB accredited.
Phone: (650) 873-9120 Fax: (650) 873-1535 220 S Linden Ave, South San Francisco, CA 94080
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This company offers welding equipment and industrial and
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Airgas USA, LLC include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Airgas USA, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Charles Earnest, Branch Manager Mr. Doug Olsen, Vice President
Number of Employees
Welding Equipment & Supplies
Alternate Business NamesCounty Welding & Industrial Supply Company
THIS LOCATION IS NOT BBB ACCREDITED
220 S Linden Ave
South San Francisco, CA 94080 (650) 873-9120 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Repeated requests for an invoice are not responded to. Voicemails and emails not returned. The State cannot authorize payment w/o an invoice. I keep receiving statements regarding overdue invoice XXXXXXXXXX. Each statement lists a different contact name and phone/email. 1)3/31/XX XXX-XXX-XXXX ********* ************ **************@airgas.com 3)4/30/XX XXX-XXX-XXXX ********* ************ **************@airgas.com Each time I call/email and request this invoice, I do not receive any response. I also tried calling the main number and the customer service person I spoke with informed me that the invoice number listed on the statement was not a valid invoice number and she couldn't help me. The State of Alaska has protocols and requirements for payment. We cannot authorize a payment without a valid invoice listing the item/service, a PO or SR number, or name of the person who made the purchase. This is not a difficult or extraordinary requirement and request. I am extremely troubled that all my efforts to pay this vendor are not being responded to. Payment is what is being requested with every statement. I also am very unhappy at the amount of time I have had to spend trying to receive the information I require to get this vendor paid. If this is a valid charge then it shouldn't be any trouble at all to provide a copy of the invoice. So why can Airgas USA LLC ** *** **** ********* ** XXXXX-XXXX not provide me with the invoice? At the very least one of the half-dozen voicemails and emails should have been responded to.
Desired Settlement: I would like invoice XXXXXXXXXX dated 01/15/14 to be provided to ********* International Airport, **** ******* **** ***** ** ********** ** XXXXX. I also would like the name, phone, and email of a contact person at Airgas who is capable and willing to respond to requests for documentation. If this is too much to ask for (which based on history seems to be the case) then I want this invoice refunded.