This business is not BBB accredited.
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This company offers web designing online.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ZipBoss, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Kieran Guller, CEO
Number of Employees
Service AreaThis business service area covers: Nationwide
THIS LOCATION IS NOT BBB ACCREDITED
San Ramon, CA 94583 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Zipboss committed to delivering services to build a custom website for Genderis Inc. (my company) in late 2013 for the price of $6500 and to be delivered the second week of January 2014. The solution was originally to be comprised of a Shopify (ecommerce platform) front end web service, while hooking into Zipboss service that would provide/surface data to the front end. We have several emails (can provide those later) with commitment from both parties on price and delivery date. I originally paid them 1500 to start the project and bought a web template from Shopify to start the project for $180. After the project was already late (not delivered mid-January), they contacted me mentioning they had to switch platforms to the Zipboss service (a proprietary platform they own) because they just realized (after having plenty of time to review the solution and being supposedly Shopify experts) that the way they suggested architecting the solution would not work....with that they suggested building the entire solution on Zipboss platform. I agreed but agreed only if the platform was very much like Shopify, had an available API reference where I could have other developers (beyond Zipboss employees) perform development and if pricing for similar Shopify service stayed the same. There were also several promises that the solution could be completed much quicker by switching to the zipboss platform. Also after running into this it was then they sent me website contract but after reviewing the contract, it was heavily written in their favor basically stating they owned the code, the IP, everything that I had architected but that I was simply contracting them to build for. To keep this email simple, the project did not get delivered until roughly September of 2014, was 8 months late and with several unresolved issues. Keep in mind there were no net new changes requested from my side, several things that were put in were broken, untested and not working the original way of which was intended and many of those same several things are still not fixed which also contradicts the $29 monthly service fee that I am paying now Needless to say this whole arrangement with Zipboss has turned into a negative situation. They gave me the original completion date and roughly 14+ subsequent completion dates that they could never deliver to. Oh and the API documentation that they promised to deliver time and time again to support other developers developing in the zipboss environment was also never supplied as mentioned by the owner. Zipboss has a theme of overpromise, under deliver and bait and switch tactics. I had a secondary phase queued up to add modifications and ultimately chose a different developer however when just recently asking for the API documentation, they told me its still unavailable....I chose the Zipboss platform base on several discussions and agreed upon work which I know now was the wrong choice to do with ZipBoss. Although they told me other developers can develop on their platform, without access or documentation to the zipboss API (what the zipboss employees coded the solution in), that contradicts even using developers in their platform. Since today they came back and mentioned not having available API documentation available, I have to switch both platforms and developer altogether....I am completely burnt working with these guys and have been led to believe many things of which I both have proof of in several email conversations and beyond. I paid them the remainder of the 5000 around june of 2014 of which they said they would fix a majority of the issues that have and were never fixed. Again even after I paid them they said the fixes would be done within 2 weeks and the ones that were delivered were not finished until 3 months later.
Desired Settlement: I cannot stay on the Zipboss platform any longer, its been a nightmare and requesting that the $5000 of what was paid be returned given I have to have a very large majority of code rewritten and stabilized by another company in a new environment of which has already cost me a large majority of time and stress dealing with a company who has failed to commit/deliver. I have all emails confirming agree upon price and time and can also provide string of emails around other commitments never delivered as well. In my day job as a customer success manager, I have tried every effort to make things work but not having the API documentation available nor still having fixed several of the broken things is unacceptable. I asked them to build a car and provided a good schematic to build a car from, the gave me a car with an engine that barely starts, door knobs hanging off, faulty wiring, flat tires and beyond....These guys are shady!