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          Elegant Themes, Inc. has 1 locations, listed below.

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            Business ProfileElegant Themes, Inc.

            Web Design
            BBB accredited business

            Contact Information

            977 W Napa St # 1002

            Sonoma

            Sonoma, CA 95476-6422

            (707) 408-2310

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            Customer Reviews

            4.78/5

            Average of 36 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/19/2011

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Elegant Themes, Inc., offers web developing that provides WordPress themes (web templates for the WordPress Content Management System). These digital files are provided on our website on a membership basis. We are not available for Custom Work.

            Business Details

            Location of This Business
            977 W Napa St # 1002 Sonoma, Sonoma, CA 95476-6422
            BBB File Opened:
            5/13/2011
            Years in Business:
            15
            Business Started:
            9/1/2008
            Business Started Locally:
            9/1/2008
            Business Incorporated:
            6/23/2010
            Accredited Since:
            5/19/2011
            Type of Entity:
            Corporation
            Number of Employees:
            107
            Alternate Business Name
            • Elegant Themes
            Business Management
            • Mr. Nicholas Roach, President
            Contact Information

            Principal

            • Mr. Nicholas Roach, President
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/29/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I have a client that has a website that hasn't needed any revisions for about two years. When I go to use my elegant themes product, nothing works. I spent hours online with their so-called "chat support" to absolutely no avail. I have not been able to contact this company directly other than via their completely incompetent chat team. I had a website that was functioning when I began, but because of the interventions of the support staff, my website is completely gone. The only thing I can do is send an email and wait hours maybe days for a response. I got an email from someone claiming to be the support manager, but I doubt if she was any kind of a manager at all. I need to hear from somebody from this company by phone. It is frustrating when a company hides behind a little chat system and refuses to acknowledge its customers needs. If this company cannot reach out to me by phone I will have to demand a complete refund.
            Read More
            Read 6 More Complaints

            Customer Reviews

            36 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Charles C

            04/15/2023

            These people are nothing short of evil. I bought their basic package but didn't like it so I didn't renew. No problem.... they just renewed for me and charged my card.... something I NEVER authorized. And just try and find a phone number on their web site. Got a bot that told me I had to log on to talk to them. As if I remember any of that.

            Elegant Themes, Inc. Response

            04/17/2023

            Hi *******, We have been in contact with you, but it seems like you have been missing our email replies. It's possible they may have gone to your spam folder. We did refund your credit card ending in **** on March 21, 2022 when you initially requested a refund under our 30-day refund policy. I don't see any other recent charges. You can view the refund receipt on this link: ******************************************************** If you received a more recent charge, we will need help to locate that. If you could provide the last 4 digits of the credit card used and the date of the transaction along with the amount, we can then investigate it further.
            Read 35 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

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