BBB Business Review
Is this your Business?This Business is not BBB Accredited
Capcom U.S.A. Inc.
Phone: (650) 350-6500Fax: (650) 350-6657800 Concar Drive, Ste 300, San Mateo, CA 94402http://www.capcom.com
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Description
This company offers Video games developer and publisher
BBB Accreditation
Capcom U.S.A. Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Capcom U.S.A. Inc.'s rating include:
- 89 complaints filed against business
Factors that raised Capcom U.S.A. Inc.'s rating include:
- Length of time business has been operating.
- Response to 89 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 58 |
| Delivery Issues | 1 |
| Problems with Product / Service | 30 |
| Billing / Collection Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 89 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Principal: Mr. Albert Chin (Assistant General Counsel) Laura Franco (Senior Corporate Counsel)Number of Employees
100
Business Category
Video Games - Wholesale & Manufacturers, Internet Gaming
Alternate Business Names
Capcom Entertainment, IncLocationsX
1 Locations
800 Concar Drive, Ste 300
San Mateo, CA 94402(650) 350-6500Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Capcom U.S.A. Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Video Games - Wholesale & Manufacturers
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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