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BBB Business Review

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BBB Accredited Business since

Kolea Luxury Vacations, LLC

Phone: (877) 277-8889 Fax: (877) 277-8889 PO Box 30034, Walnut Creek, CA 94598

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Kolea Luxury Vacations offers a selection of beachfront vacation condominiums on the Big Island of Hawaiia at Kolea. We work with our fellow owners to make these accommodations available to you. This company offers vacation rental property. Including condominiums, we have discount coupons for our guests including: one FREE glass bottom boat ride for 4 from Ocean Sports (an $84 value).

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kolea Luxury Vacations, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Kolea Luxury Vacations, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Kolea Luxury Vacations, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 09, 2008 Business started: 04/04/2006 Business started locally: 04/04/2006 Business incorporated 06/08/2006 in HI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bruce H. Jewett, Owner
Contact Information
Principal: Mr. Bruce H. Jewett, Owner
Number of Employees


Business Category

Vacation Rentals

Refund and Exchange Policy
Reservations that are canceled for any reason are assessed a booking fee of $100, plus 3% of all money paid as of the cancellation date. If your reservation is paid in full and you cancel less than 60 days before your scheduled arrival (90 days for Holiday Season), and we are able to re-rent the villa, we will prorate a refund to you. If we cannot re-rent the villa, we will retain all rental payments, except for cleaning fees and security deposit (assuming cancellation is made prior to arrival). If your reservation is not paid in full and you cancel less than 60 days before your scheduled arrival, we will retain all payments you have made, up to the amount where your reservation becomes fully paid. After arrival there are no refunds for any reason.

Service Area
Kolea, on the Big Island of Hawaii

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.