BBB Business Review
BBB Accredited Business since 01/09/2009
Kolea Luxury Vacations, LLC
Phone: (877) 277-8889Fax: (877) 277-8889PO Box 30034, Walnut Creek, CA 94598manager@klvhawaii.comwww.kolealuxuryvacations.com
Description
Kolea Luxury Vacations offers the largest selection of 5-star beachfront vacation condominiums on the Big Island of Hawaiia at Kolea. We work with our fellow owners to make these upscale accommodations available to you at affordable prices.
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BBB Accreditation
A BBB Accredited Business since 01/09/2009
BBB has determined that Kolea Luxury Vacations, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Kolea Luxury Vacations, LLC's rating include:
- Length of time business has been operating.
Factors that raised Kolea Luxury Vacations, LLC's rating include:
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Additional Information
topType of Entity
Limited Liability Company
Contact Information
Primary Contact: Mr. Bruce H. Jewett (Owner)Number of Employees
3
Business Category
Vacation Rentals
Products & Services
This company offers luxury rentals vacation property. In addition to beautiful and upscale condominiums, we have discount coupons for our guests including: one FREE glass bottom boat ride for 4 from Ocean Sports (an $84 value).
Hours of Operation
Mon: 12:00 AM to 11:30 PMTue: 12:00 AM to 11:30 PMWed: 12:00 AM to 11:30 PMThu: 12:00 AM to 11:30 PMFri: 12:00 AM to 11:30 PMSat: 12:00 AM to 11:30 PMSun: 12:00 AM to 11:30 PMRefund and Exchange Policy
Reservations that are canceled for any reason are assessed a booking fee of $100, plus 3% of all money paid as of the cancellation date. If your reservation is paid in full and you cancel less than 60 days before your scheduled arrival (90 days for Holiday Season), and we are able to re-rent the villa, we will prorate a refund to you. If we cannot re-rent the villa, we will retain all rental payments, except for cleaning fees and security deposit (assuming cancellation is made prior to arrival). If your reservation is not paid in full and you cancel less than 60 days before your scheduled arrival, we will retain all payments you have made, up to the amount where your reservation becomes fully paid. After arrival there are no refunds for any reason.
Service Area
Kolea, on the Big Island of Hawaii
BBB Program Participation
Kolea Luxury Vacations, LLC participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
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Vacation and Travel
LocationsX
1 Locations
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PO Box 30034
Walnut Creek, CA 94598(877) 277-8889Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Kolea Luxury Vacations, LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Vacation Rentals
BBB Warns of Deceptive Travel-Related PromotionsTimeshare Scams Can Bilk the Unsuspecting
Vacation and Travel
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.