BBB Business Review

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This business is not BBB accredited.

Pollin's Interiors & Custom Upholstery

Phone: (707) 224-1905 Fax: (707) 224-1947 1518 Yajome Street, Napa, CA 94559

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers upholstery custom interior design.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Pollin's Interiors & Custom Upholstery include:

  • Advertising issues found by BBB

Factors that raised the rating for Pollin's Interiors & Custom Upholstery include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pollin's Interiors & Custom Upholstery
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 26, 2004 Business started: 02/01/1947 Business started locally: 02/01/1947
Type of Entity

Sole Proprietorship

Business Management
Mr. Don Mulkey, Owner Ms. Kristin Mulkey, Co-Owner
Contact Information
Principal: Mr. Don Mulkey, Owner
Number of Employees


Business Category


Refund and Exchange Policy
We guaranty our craftsmanship for 3 years of normal use, when fabrics are purchased through us. Any defects or quality issues will be addressed and replace or repaired as needed at no additional charge to the customer.
When fabrics are supplied by our clients, we still guaranty the quality of our work, but it does NOT apply to our work, but does not apply to fabrics supplied by the client.
Products & Services

Custom Upholstery, Custom-Built Furniture, Draperies, Window Coverings, Soft Goods such as Bedding, Pillows and Cushions for both Indoor and Outdoor Use. We also maintain the largest fabric library in the North Bay.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.