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          Shoe Care Innovations, Inc. has 1 locations, listed below.

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            Business ProfileforShoe Care Innovations, Inc.

            UV Lamp

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company manufactures the sterishoe ultra violet shoe sanitizer which uses UVC light to clean the inside of shoes.

            Business Details

            BBB File Opened:
            6/25/2012
            Years in Business:
            16
            Business Started:
            12/21/2007
            Business Started Locally:
            12/21/2007
            Business Incorporated:
            12/21/2007
            Type of Entity:
            Corporation
            Number of Employees:
            2
            Business Management
            • Mr. Adam Ullman, President
            Contact Information

            Principal

            • Mr. Adam Ullman, President

            Customer Contact

            • Mr. Adam Ullman, President
            Additional Contact Information

            Fax Numbers

            • (650) 368-3451
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/09/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I am filing this complaint against a company called Shoe Care Innovations (SCI). They sell a product called the SteriShoe, which is basically two shoe trees with ultraviolet lights in them that you put in shoes to kill bacteria. Here are the basic details of my dealings with SCI:(1) On August 4 and 5, 2022, I ordered a replacement power cord and two extra ultraviolet light bulbs for my SteriShoe in two separate orders. The order numbers are ****** and ******, respectively. Copies are attached as Docs 1 and 2.(2) ********* cord that SCI sent does not appear to be compatible with my SteriShoe, unfortunately, which makes it and the bulbs useless. That's my problem in a nutshell. After I realized that, I sent a message to SCI's ****************** email address on August 14, 2022. I asked them if the power cord is compatible with my SteriShoe. A copy of the email is attached as Doc 3.(3) When I did not receive a response, I called SCI on August 26, 2022, at their ************ telephone number. I spoke with a woman named *******. She said she could not help me herself, that she did not have access to the ****************** email address that I'd sent my message to, and that only her manager had access and could help me. She said she would have her manager contact me.(4) On August 28, 2022, I sent a follow-up email to the info@sterishoe email address. A copy of the email is attached as Doc 4. Basically, I memorialized my conversation with ******* in that email.(5) On September 6, 2022, I called SCI again and talked with *******. She reiterated that only her manager could help me. She said she would have her manager contact me. I have yet to hear from her manager. It has been more than four weeks since I last contacted SCI.Originally, I was hoping SCI could send me a replacement power cord that would work. Now I just want a refund for the power cord and bulbs. I am happy to send them back to them if they pay for return shipping.

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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