Business ProfileforUncommon Journeys

Tour advertisement for Best of the West by Uncommon Journeys (UJ) was for August 8 -18 2023 per brochures, invoice and trip related material. However, tour ended on 17th of August, not due to operational changes, weather or outside forces, but rather was scheduled to so, thus changing the itinerary and ******* the entire trip that was arranged by **. This tour operator was fully aware that the combination trip of train (private car on ******* leaving from and returning to ******* with tours of 5 national parks would end on August 17th, yet marketed and sold to end on the 18th of August. This change only became known to passengers on August 15th when schedule changes were forced upon us due to this constriction. I have confirmation from the train car personnel that the dates of travel were known to the tour operator UJ and that there were no changes due to any external factors to the return date of August 17th. Quality issues aside of UJ's trip asideand there were a number of problems including skipped meals, rushed itinerary, and haphazard tour managementthe trip dates were falsely marketed on emails, invoice and trip related material. I have written to the company three times with no appropriate or helpful response. My emails included the listed company chairman, sales staff, and the general email. My desired resolution is simple: the trip cost for was $8595 and I would like 1/10 of it (******) refunded to make up for the 1/10 of the missing August 8 -18 2023 trip as the trip was to end on August 17 2023, something that UJ knew but passengers could not know until told, which was only on August 15 2023!I wrote on August 21, August 25 confirming receipt of an Aug 24 email from the chairman that only acknowledged receipt of my Aug 21 message, and September 25. There has been no appropriate or reasonable response or action from UJ, hence I am forced to write this complaint on BBB to see if my fair and reasonable request will be met.