BBB Business Review
BBB Accredited Business since 03/15/2012
Songmaster Travel
Phone: (415) 922-2916Fax: (415) 922-2916View Additional Phone Numbers1 Lakeside Dr Apt 1805, Oakland, CA 94612-4691www.songmastertravel.com
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Description
This company offers a full service travel agency and cruise packages.
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BBB Accreditation
A BBB Accredited Business since 03/15/2012
BBB has determined that Songmaster Travel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Songmaster Travel's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Industry Comparison| Chart
Travel Agencies & Bureaus
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
California Attorney General / Seller Of Travel300 S Spring St
Los Angeles, CA90013-1230
(213) 897-8065
http://ag.ca.gov/travel
BBB records show a license number of 2090139 for this company.
Type: Office of Attorney General /Seller of TravelCheck License Status: Click here to view license info
Please note that governmental licensing information may not be current.
Type of Entity
Sole Proprietor
Contact Information
Principal: Mr. Mark Harris (Owner)Number of Employees
1
Business Category
Travel Agencies & Bureaus
Service Area
This business service area covers: United States
Industry Tips
BBBTips On Airline TravelBBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Vacation and Travel
BBB Warns Vacationers: Travel-Related Fraud is on the Rise
Map & Directions
Map & Directions
Address for Songmaster Travel
1 Lakeside Dr Apt 1805
Oakland, CA 94612-4691
LocationsX
1 Locations
-
1 Lakeside Dr Apt 1805
Oakland, CA 94612-4691(888) 922-2916Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Songmaster Travel is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Travel Agencies & Bureaus
BBBTips On Airline TravelBBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Vacation and Travel
BBB Warns Vacationers: Travel-Related Fraud is on the Rise
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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