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Consumer Complaints

BBB Accredited Business since 12/03/2013

Merry Travel Ltd

Phone: (415) 684-7899Fax: (866) 852-9834

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
02/17/2014Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Failure to honor promised refunds, exchanges, or credit

Complaint: Overcharging by Merry travel for sightseeing admission and poor management of the tour.
In September 2013 we (my wife, brother-in-law and myself) took a group tour (16 people) CSXXXXXXXX from ********* to ****** The management of this tour was very poor organised in all aspects plus ours guides charged and overcharged us for some of sightseeing admissions we already paid in advance and missed some of them. After we come back a send a complaint to Merry Travel and they offer us $100 vouchers for futere travel which we of course rejected. Then they offer us a refund RMB400 (Chinese currency) and when we accepted refund,they cancelled it. After that I send many e-mails to Merry Travel and none of them had response.

Initial Business Response
We will issue refund per customers request and sent them an email about this matter.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

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