BBB Accredited Business since
Phone: (415) 421-2171 Fax: (415) 391-2339 391 Sutter St Ste 504, San Francisco, CA 94108
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This company offers receptive tour and travel services.
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A BBB Accredited Business since
BBB has determined that Lassen Tour & Travel, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Lassen Tour & Travel, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
California Attorney General / Seller Of Travel
300 S Spring St, Los Angeles CA 90013
Phone Number: (213) 897-8062
Type of Entity
Business ManagementMs. Judy Swen, Vice President
Number of Employees
Travel Agencies & Bureaus Tours - Operators & Promoters
Refund and Exchange PolicyDomestic Bus Tour Cancellations:
For cancellations received beyond 7 days prior to departure, $50 cancellation fee per person. A handling fee of $25 per transaction will be charged for any alteration or revision made to a reservation.
For cancellations received beyond 4-6 days prior to departure, $100 cancellation fee per person. A handling fee of $50 per transaction will be charged for any alteration or revision made to a reservation.
For cancellations received within 3 days to departure, no refunds and tour rearrangement.
Failure to participate in the tour is considered forfeit. There are no refunds.