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          Hotwire has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Hotwire

              PO Box 26285 San Francisco, CA 94126-6285

            Business ProfileHotwire

            Travel Agency
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            PO Box 26285

            San Francisco, CA 94126-6285

            Visit Website
            (866) 468-9473

            Customer Reviews

            1.07/5

            Average of 137 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            826 complaints closed in last 3 years

            159 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers travel services on the Internet.

            Business Details

            Headquarters
            PO Box 26285, San Francisco, CA 94126-6285
            BBB File Opened:
            10/5/2000
            Years in Business:
            24
            Business Started:
            12/1/1999
            Business Started Locally:
            12/1/1999
            Business Incorporated:
            4/17/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            300
            Alternate Business Name
            • Hotwire.com
            Business Management
            • Ms. Allisun Kent, Complaint Handler
            Contact Information

            Principal

            • Ms. Allisun Kent, Complaint Handler

            Customer Contact

            • Ms. Allisun Kent, Complaint Handler
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            826 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/09/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            Materially false advertising and breach of contract
            Read More
            Read 825 More Complaints

            Customer Reviews

            137 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Toni L

            04/18/2024

            Whats sad is that there is no one willing to try and help! I booked a car since I was traveling for work and the issues I had to deal with! So first I book and choose the debit option. I know that most major retailers take credit cards, but because I choose debit I really didnt worry about it, until I got to the enterprise location. I was told any out of state customers are required to have a major credit card to the deposit. First when booking the enterprise car no where on there did it state that out of state individuals needed to bring a major credit card to get the car (since I picked debit) two I spent 80 dollars to go to the location to be told I needed to spend another 80 to go back and get my CC then to spend another 80 to go pick the car up on top of that spend 300 on a deposit while also paying 400 bucks to get the car? No one was willing to help! This is a class action lawsuit in my opinion since it wasnt on their website. No money reimbursed and no help! Please stay away because they wont help!
            Read 136 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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