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This business is not BBB accredited.


Phone: (866) 468-9473 View Additional Phone Numbers 655 Montgomery St Ste 600, San Francisco, CA 94111 View Additional Email Addresses http://www.hotwire.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers travel services on the Internet.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Hotwire include:

  • 2485 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business

Customer Complaints Summary Read complaint details

2485 complaints closed with BBB in last 3 years | 918 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 601
Billing/Collection Issues 187
Delivery Issues 95
Guarantee/Warranty Issues 116
Problems with Product/Service 1486
Total Closed Complaints 2485

Additional Complaint Information

Hotwire generates complaints as indicated in this report. Some complaints express dissatisfaction with air travel itineraries which are not provided until after the ticket is purchased. Other complaints allege inadequate or unacceptable hotel accommodations.

Customer Reviews Summary Read customer reviews

56 Customer Reviews on Hotwire
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 56
Total Customer Reviews 56

Additional Information

BBB file opened: October 05, 2000 Business started: 12/01/1999 Business started locally: 12/01/1999 Business incorporated 04/17/2000 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Attorney General / Seller Of Travel
300 S Spring St, Los Angeles CA 90013
Phone Number: (213) 897-8062

Type of Entity


Business Management
Ms. Allisun Kent, Tier 3 Manager Ms. Ava Carlin, Support Team Manager Mr. Henrik Kjellberg, President
Contact Information
Principal: Ms. Allisun Kent, Tier 3 Manager
Number of Employees


Business Category

Travel Agencies & Bureaus Auto Renting & Leasing Hotels - Reservations

Alternate Business Names
Cimo, Inc. Hotwire.com Interactivecorp Lendingtime.com Sci Fi Channel - USA Network USA Interactive
Additional Information

Consumers should understand, Hotwire sells last minute discounted airline tickets and consequently does not guarantee non-stop or direct flights and connections may be inconvenient and could add hours to your trip. In addition, once the ticket is purchased it is non-refundable, non-changeable, non-cancellable and non-transferable. This means, once you order the ticket, it is yours, whether you like it or not and whether you use it or not. In other words - all sales are final - you cannot get a refund or change the ticket. As is always the case, the BBB suggests and encourages you to review and be sure you understand all terms and conditions BEFORE finalizing any purchase.

Products & Services

This company offers

Customer Review Rating plus BBB Rating Summary

Hotwire has received 2.34 out of 5 stars based on 56 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.