BBB Accredited Business since 10/01/2000
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This company offers travel services on the Internet.
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A BBB Accredited Business since 10/01/2000
BBB has determined that Hotwire meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Hotwire's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1927 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Hotwire generates complaints as indicated in this report. Some complaints express dissatisfaction with air travel itineraries which are not provided until after the ticket is purchased. Other complaints allege inadequate or unacceptable hotel accommodations.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||666|
|Billing / Collection Issues||152|
|Guarantee / Warranty Issues||55|
|Problems with Product / Service||1028|
|Total Closed Complaints||1927|
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on Hotwire
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|
Consumers should understand, Hotwire sells last minute discounted airline tickets and consequently does not guarantee non-stop or direct flights and connections may be inconvenient and could add hours to your trip. In addition, once the ticket is purchased it is non-refundable, non-changeable, non-cancellable and non-transferable. This means, once you order the ticket, it is yours, whether you like it or not and whether you use it or not. In other words - all sales are final - you cannot get a refund or change the ticket. As is always the case, the BBB suggests and encourages you to review and be sure you understand all terms and conditions BEFORE finalizing any purchase.
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:California Attorney General / Seller Of Travel
300 S Spring St
Los Angeles, CA90013-1230
BBB records show a license number of 2053390 for this company.Type: Office of Attorney General /Seller of Travel
Check License Status: Click here to view license info
Please note that governmental licensing information may not be current.
Type of Entity
Incorporated: April 2000, DE
Contact InformationPrincipal: Ms. Allisun Kent (Tier 3 Manager) Ava Carling (Support Team Manager)Mr. Henrik Kjellberg (President)Ms. Marie Matheson (Senior Director, Customer Operations)
Number of Employees
Travel Agencies & Bureaus, Hotels - Reservations, Auto Renting & Leasing