BBB Business Review

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BBB Accredited Business since 10/01/2000

Hotwire (Headquarters)

(866) 468-9473View Additional Phone Numbers655 Montgomery St Ste 600, San FranciscoCA 94111-2627View Additional Email AddressesView Additional Web Addresses

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Description

This company offers travel services on the Internet.

BBB Accreditation

A BBB Accredited Business since 10/01/2000

BBB has determined that Hotwire meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Hotwire's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1927 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Hotwire generates complaints as indicated in this report. Some complaints express dissatisfaction with air travel itineraries which are not provided until after the ticket is purchased. Other complaints allege inadequate or unacceptable hotel accommodations.

Customer Complaints SummaryRead complaint details

1927 complaints closed with BBB in last 3 years | 599 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues666
Billing / Collection Issues152
Delivery Issues26
Guarantee / Warranty Issues55
Problems with Product / Service1028
Total Closed Complaints 1927

Customer Reviews Summary Read customer reviews

3 Customer Reviews Customer Reviews on Hotwire

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3 Customer Reviews

Additional Information

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Consumers should understand, Hotwire sells last minute discounted airline tickets and consequently does not guarantee non-stop or direct flights and connections may be inconvenient and could add hours to your trip. In addition, once the ticket is purchased it is non-refundable, non-changeable, non-cancellable and non-transferable. This means, once you order the ticket, it is yours, whether you like it or not and whether you use it or not. In other words - all sales are final - you cannot get a refund or change the ticket. As is always the case, the BBB suggests and encourages you to review and be sure you understand all terms and conditions BEFORE finalizing any purchase.

BBB file opened: 10/05/2000Business started: 12/01/1999
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Attorney General / Seller Of Travel
300 S Spring St
Los Angeles, CA90013-1230
http://oag.ca.gov/travel

BBB records show a license number of 2053390 for this company.

Type: Office of Attorney General /Seller of Travel

Check License Status: Click here to view license info

Please note that governmental licensing information may not be current.

Type of Entity

Corporation

Incorporated: April 2000, DE

Contact Information
Principal: Ms. Allisun Kent (Tier 3 Manager) Ava Carling (Support Team Manager)Mr. Henrik Kjellberg (President)Ms. Marie Matheson (Senior Director, Customer Operations)
Number of Employees

300

Business Category

Travel Agencies & Bureaus, Hotels - Reservations, Auto Renting & Leasing

Alternate Business Names
CarRentals.com, Cimo, Inc., Hotwire.com

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.