BBB Business Review
BBB Accredited Business since 07/09/2008
Always Travel
(415) 434-0100View Additional Phone Numbers323 Geary St. Suite 815, San Francisco, CA 94102natasha@gettorussia.comView Additional Email Addresseswww.gettorussia.com
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BBB Accreditation
A BBB Accredited Business since 07/09/2008
BBB has determined that Always Travel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Always Travel's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
California Attorney General / Seller Of Travel300 S Spring St
Los Angeles, CA90013-1230
(213) 897-8065
http://ag.ca.gov/travel
BBB records show a license number of 2045427 for this company, issued by California Attorney General / Seller Of Travel. Their web address is http://ag.ca.gov/travel.
Type: Office of Attorney General /Seller of TravelCheck License Status: Click here to view license info
Please note that governmental licensing information may not be current.
Type of Entity
Corporation
Incorporated: May 1997, CA
Contact Information
Primary Contact: Ms. Natasha Ozernoy (President)Mr. Andrey Zakharenko (Office Manager)Number of Employees
4
Business Category
Travel Agencies & Bureaus
Products & Services
This company is a full service travel agency that offers packages, cruises, tickets, and visas to all destinations, specializing in trips to Europe, Russia, and the former Russian Republic.
Alternate Business Names
Russian Connections, Inc.BBB Program Participation
Always Travel participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
BBBTips On Airline TravelBBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Vacation and Travel
BBB Warns Vacationers: Travel-Related Fraud is on the Rise
LocationsX
1 Locations
-
323 Geary St. Suite 815
San Francisco, CA 94102(415) 434-4044
(877) 787-2666Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Always Travel is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Travel Agencies & Bureaus
BBBTips On Airline TravelBBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Vacation and Travel
BBB Warns Vacationers: Travel-Related Fraud is on the Rise
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.