BBB Business Review

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This business is not BBB accredited.

Uber Technologies

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Phone: (877) 223-8023 1455 Market St 4th Fl, San Francisco, CA 94103 View Additional Email Addresses http://www.uber.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Uber Technologies include:

  • Failure to respond to 99 complaint(s) filed against business
  • Government action(s) against the business

Factors that raised the rating for Uber Technologies include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1056 complaints closed with BBB in last 3 years | 665 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 496
Billing/Collection Issues 113
Delivery Issues 75
Guarantee/Warranty Issues 6
Problems with Product/Service 366
Total Closed Complaints 1056

Customer Reviews Summary Read customer reviews

17 Customer Reviews on Uber Technologies
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 17
Total Customer Reviews 17

Additional Information

BBB file opened: September 12, 2012 Business started: 01/01/2009 Business started locally: 01/01/2009
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Public Utilities Commission
505 Van Ness Ave 2nd Fl, San Francisco CA 94102
http://consumers.cpuc.ca.gov/default.aspx
Phone Number: (415) 703-2059

Business Management
Ms. Abigail Horrigan, Legal Counsel Meggie Brennan Mr. Andrew Call Franouch Customer Service Ryan Graves
Contact Information
Principal: Ms. Abigail Horrigan, Legal Counsel
Number of Employees

600

Business Category

Transportation Services

Alternate Business Names
Uber Ubercab UberEats UberRush

Customer Review Rating plus BBB Rating Summary

Uber Technologies has received 1 out of 5 stars based on 17 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.