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BBB Business Review

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BBB Accredited Business since

Mentorhealth.com

Phone: (800) 385-1607 Fax: (302) 288-6884 161 Mission Falls Ln STE 216, Fremont, CA 94539 http://www.mentorhealth.com


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Description

This company offers training programs online.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mentorhealth.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Mentorhealth.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 21

Additional Complaint Information


Mentorhealth.com came to BBB’s attention in November 2013. A review of the company was done in April 2016. Complaints on file with BBB state that consumers are receiving multiple unwanted email communications from the company, and are unable to unsubscribe from the emails. A letter was sent to the company requesting they address the above issues, as well as explain how they receive the consumer’s information to send those emails, explain how consumers can unsubscribe from the emails, and to provide proof of their corporation license.


Mentorhealth.com responded with the following:


1. Unsubscribe requests from different email address of the same user – Some of our subscribers have multiple email addresses. The reasons could be that He / She might have subscribed from the current company’s email address, later changed the company and subscribed with a new email address. The problems that they face are follows:


a. The old email address may be re-directed to a different person in the same organization and he will request for Unsubscription. This person may still continue to receive the forwarded emails. After considerable research from our end, we have identified this as one of the problems and reached out to them and updated them about how it has to be done.


b. For an Example, The email address of the person David Poser may be david.p@abc.com in the previous company and d.poser@xyz.com in the current company. It will be difficult to understand if both the email addresses belong to the same person. 


c. Any request of Unsubscription is very important to us and we investigate everything from our end. For Example: Few customers have 2 or more email addresses for similar or different domains. They are informing us about the marketing mailers been sent to one of their email accounts (david.p@abc.com) which we are successfully removing from all our marketing campaigns. Unfortunately they are failing to inform us about a secondary email account (david_p@abc.com) which was available in our database and after our complete investigation we are deactivating secondary Email too.


Action Taken:


a. New campaigns deployed to all registered users, if they intend to unsubscribe.
b. Separate emails sent to customers updating them about multiple email addresses.
c. Made a provision in our website http://www.mentorhealth.com/control/unsubscribeme by adding “Add more” button, where they can enter multiple email addresses for which they would like to opt out.
2. Third party – Epsilon (E-mail marketing vendor) who are very serious about CAN- SPAM act and has been intimating us in time about any bounce backs and unsubscribe exceeding 2% as we take any issue which is cause/issue/problem for our customers very seriously.

Customer Reviews Summary Read customer reviews

1 Customer Review on Mentorhealth.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 08, 2013 Business started: 07/07/2006 Business started locally: 07/07/2006 Business incorporated 12/03/2009 in DE
Type of Entity

Corporation

Business Management
Mr. Satisha Naraharimurthy, CEO Mr. Nathan ., Asst. Manager Customer Support Mr. Shahanshah Manzoor, Complaint Contact Mr. Liju Mathew, Head BD
Contact Information
Principal: Mr. Satisha Naraharimurthy, CEO
Number of Employees

49

Business Category

Training Programs

Service Area
This business service area covers the USA.
Alternate Business Names
NetZeolous, LLC

Customer Review Rating plus BBB Rating Summary

Mentorhealth.com has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.