BBB Business Review

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This business is not BBB accredited.

LeapFrog Enterprises, Inc.

Find a Location

Phone: (800) 701-5327 Fax: (510) 420-5003 View Additional Phone Numbers 6401 Hollis St Ste 150, Emeryville, CA 94608 View Additional Email Addresses http://www.leapfrog.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for LeapFrog Enterprises, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 83 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

83 complaints closed with BBB in last 3 years | 27 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 23
Problems with Product/Service 50
Total Closed Complaints 83

Additional Complaint Information

Complaints on file with BBB state that consumers receive defective products. The company does respond to the complaints by stating they will provide consumers' with a prepaid return label to send in the defective item, so that they can receive a replacement.

BBB suggests that consumers review the company's terms of use and the warranty section as it states Leapfrog will replace or repair defective products if they are under the warranty.


Customer Reviews Summary Read customer reviews

1 Customer Review on LeapFrog Enterprises, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 23, 2000 Business started: 06/09/1995 Business started locally: 06/09/1995
Type of Entity

Corporation

Business Management
Bill Howard, Director of Customer Supp Mr. LeapFrog Toys
Contact Information
Principal: Bill Howard, Director of Customer Supp
Number of Employees

450

Business Category

Toys - Retail


Customer Review Rating plus BBB Rating Summary

LeapFrog Enterprises, Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.