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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for LeapFrog Enterprises, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 83 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||50|
|Total Closed Complaints||83|
Additional Complaint Information
Complaints on file with BBB state that consumers receive defective products. The company does respond to the complaints by stating they will provide consumers' with a prepaid return label to send in the defective item, so that they can receive a replacement.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementBill Howard, Director of Customer Supp Mr. LeapFrog Toys
Number of Employees
Toys - Retail
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview