BBB Business Review

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BBB Accredited Business since

Courtesy Tow

Additional Locations

Phone: (415) 431-8400 Fax: (415) 648-6960 View Additional Phone Numbers 220 Rankin St, San Francisco, CA 94124

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers towing, storage, police impounds and private property towing services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Courtesy Tow meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Courtesy Tow include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Courtesy Tow
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 03, 2011 Business started: 02/21/1995 Business started locally: 02/21/1995 Business incorporated 02/21/1995 in CA
Type of Entity


Business Management
Ms. Tracy Koehler, Owner/pres
Contact Information
Principal: Ms. Tracy Koehler, Owner/pres
Number of Employees


Business Category

Towing - Automotive

Service Area
This business service area covers: Bay Area includingSan Francisco, South San Francisco, Daly City, Brisbane, San Bruno, Millbrae, Pacifica, Burlingame, Hillsborough, San Mateo, Montara, Moss Beach, El Granada, Half Moon Bay, Belmont, San Carlos, Redwood City, Palo Alto, Woodside, Stanford, Los Altos, Los Altos Hills, Mt. View, Sunnyvale, Cupertino, Saratoga, Santa Clara, San Jose, West San Jose, South San Jose, Campbell, Los Gatos, Milpitas, Alum Rock, Almaden, Fremont, Newark, Union City, Hayward, Castro Valley, San Lorenzo, San Leandro, Alameda, Oakland, Piedmont, Berkeley, Albany, El Cerrito, Richmond, San Pablo, Sausalito, Tiburon, Marin City, Mill Valley, Corte Madera, Larkspur, Kentfield, Bolinas, San Anselmo, San Rafael, Fairfax, Novato
Alternate Business Names
South City Tow, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.