BBB Business Review

BBB Accredited Business since 08/23/2010

Golden Horizon Travel

Phone: (800) 210-3008Fax: (800) 210-30091806 Belles St Ste 5B, San FranciscoCA 94129-1806View Additional Email Addresses

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Description

We offer unique tours and adventures: San Francisco, Napa Valley, Wine Country, Hot Air Balloon Tours, Safari Horseback rides, whitewater rafting tours, Hearst Castle & Big Sur Tours, Guided tours to Redwood National Park, Yosemite,Sequoias, Mui

BBB Accreditation

A BBB Accredited Business since 08/23/2010

BBB has determined that Golden Horizon Travel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Golden Horizon Travel's rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Golden Horizon Travel

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Industry Comparison| Chart

Tours - Operators & Promoters, Shuttle Bus, Horse Riding/Horse Trail Rides, Sightseeing Tours, Limousine Service, Buses - Charter & Rental

Additional Information

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BBB file opened: 12/07/2009Business started: 03/01/2004
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bar Association of San Mateo County
333 Bradford St 2nd Fl
Redwood City, CA94063-1571
(650) 298-4030
http://www.smcba.org/

BBB records show a license number of PSG0022863 for this company, issued by Bar Association of San Mateo County. Their web address is http://www.smcba.org/.

Type: Public Utilities Comm.

Check License Status: Click here to view license info

Please note that governmental licensing information may not be current.

Type of Entity

Limited Liability Company

Contact Information
Principal: Ms. Nelly Young (Owner)Mr. Adam Sued (President)
Number of Employees

18

Business Category

Tours - Operators & Promoters, Shuttle Bus, Horse Riding/Horse Trail Rides, Sightseeing Tours, Limousine Service, Buses - Charter & Rental

Products & Services

Best Private Custom tours in San Francisco Area, outdoors adventures to Yosemite, Sequoia & redwood National Parks, guided tours to Napa Wine Country, Hot Air & Horseback rides, Safari, rides, Muir Woods Park ,Hearst Castle & Big Sur Trips,Alcatraz

Hours of Operation
Mon: 09:00 AM to 07:30 PMTue: 09:00 AM to 07:30 PMWed: 09:00 AM to 07:30 PMThu: 09:00 AM to 07:30 PMFri: 09:00 AM to 07:30 PMSat: 09:00 AM to 07:30 PMSun: 09:00 AM to 07:30 PM
Refund and Exchange Policy

Our Website is SECURE and our Privacy Policy and Terms and Conditions can be consulted on our website at:
http://www.goldenhorizontravel.com/legal/privacy-policy.htm
http://www.goldenhorizontravel.com/legal/terms-conditions.htm

Service Area

the San Francisco Bay Area and Northern Coastal California

Alternate Business Names
Golden Horizon Travel & Tours, San Francsico Tours, Yosemite Private Tours, Muir Woods Tours, Wine Country Private Tours

Photos & Videos

Photographs

Select a thumbnail below to view the full-size image.

19 Photos

Map & Directions

Map & Directions

Address for Golden Horizon Travel

1806 Belles St Ste 5B

San Francisco, CA 94129-1806

To | From

LocationsX

1 Locations

  • 1806 Belles St Ste 5B 

    San Francisco, CA 94129-1806(800) 210-3008

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Golden Horizon Travel is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Tours - Operators & Promoters

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

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Thank you for your feedback.

Help us improve by taking our survey.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.