BBB Accredited Business since
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This company offers online travel guide information to unusual attractions, tourist traps, weird vacations, and road trips.
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A BBB Accredited Business since
BBB has determined that RoadsideAmerica.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for RoadsideAmerica.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Susan Kirby, Owner Ms. Linda Eutsler, Customer Service Contact
Number of Employees
Tourist Information Tourists Attractions Internet Marketing Services Hotels
Alternate Business NamesThis Exit, LLC
PO Box 324
Novato, CA 94948 (415) 892-5200
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BBB Complaint Process
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Additional Phone Numbers
- (888) 556-3845(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Failure to cancel a reservation Bestwestern at *************** failed to cancel a reservation due to a death in the family as it was 10 minutes to late to cancel according to the manager
Desired Settlement: a one night stay of 106.00
Business Response: Initial Business Response /* (1000, 5, 2014/12/08) */ This complaint should be redirected at the hotel. While we do offer hotel reservation services on our website, we do not have a reservation under his name or email address. The content of his complaint appears to be directed solely at the hotel. Please remove this complaint from our account and apply it to the Best Western in ************* *** Initial Consumer Rebuttal /* (2000, 7, 2014/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) This was the decision of Best Western Motel as it was about ten minutes late, but I wwill never reserve at a Best Western again, and even go out of my way from them being the nearest. If my 106.00 is so important to them not to cancel due to a death, so be it. I have received the short end of the stick before. Thanks.*** *******
Read Complaint Details
Complaint: Confirmed 2 night stay at the ******** *** for two nights for $109 night for two nights made through Roadside America web site in Jan 2013. In Jan 2013 I made a reservation for *********** *** in ******** ** for a required 2 night stay thru the RoadsideAmerica.com web site. In Aug. I received a call from the hotel saying they could not honor this even though I had a confirmation . I called Roadside America and went round and round and finally was told that it was going to be $249 a night for a 3-night minimum. They were working with a ****** who evidently owns the website. I was told that once I returned from ********** I was to sent the bills to them with the case # that I had been assigned and I would be reimbursed the difference ($608.35) once they saw I had actually gone. I sent all this upon my arrival back in ******** and now I am getting the same pass the buck response and no reimbursement as promised!
Desired Settlement: I want the refund I was told I would receive, and the difference is $608.35 from what I booked and the price they charged.
Business Response: Initial Business Response /* (1000, 5, 2014/02/05) */ I have reviewed this reservation and have confirmed that the refund has been issued by ******* You should have received it by now. I did want to clarify just a few points. RoadsideAmerica.com is not owned by Synxis. They are simply a supplier who helps hotels get their rates listed online where companies like ours can book them. The mistake was made between the hotel and ******* It appears that although the situation was very unusual, it did end up working out exactly as they said it would. They indicated to us that the payment was sent on 1/29/2014 in the amount of $608.35. Please let us know if you do not receive this from them. I have never actually come across a situation like this one and I certainly apologize that it happened at all. Unfortunately, we are at the mercies of the hotels entering their information correctly. We have been at this for several years and this is the first situation that we have come across like this. I do hope you feel that we did everything we could to facilitate things between you and the companies at fault. Our agents did contact them multiple times on your behalf and did everything in their power to make sure both parties honored their obligations.