Click for BBB Rating on Firestone Complete Auto Care

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Description

According to information in BBB files this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Complete Auto Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Firestone Complete Auto Care. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Firestone Complete Auto Care.


Additional Information

BBB file opened: January 01, 1982 Business started: 09/01/1900 Business started locally: 09/01/1900 Business incorporated 11/29/2001 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Automotive Repair
10240 Systems Pkwy, Sacramento CA 95827
http://www.dca.ca.gov/consumer/wll.shtml
Phone Number: (855) 837-7985
The number is 222592.

Bureau of Automotive Repair
10240 Systems Pkwy, Sacramento CA 95827
http://www.dca.ca.gov/consumer/wll.shtml
Phone Number: (855) 837-7985
The number is 222602.

Bureau of Automotive Repair
10240 Systems Pkwy, Sacramento CA 95827
http://www.dca.ca.gov/consumer/wll.shtml
Phone Number: (855) 837-7985
The number is 278618.

Bureau of Automotive Repair
10240 Systems Pkwy, Sacramento CA 95827
http://www.dca.ca.gov/consumer/wll.shtml
Phone Number: (855) 837-7985
The number is 222601.

Bureau of Automotive Repair
10240 Systems Pkwy, Sacramento CA 95827
http://www.dca.ca.gov/consumer/wll.shtml
Phone Number: (855) 837-7985
The number is 281472.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Gilbert Lee, Store Manager Mr. Hossein Aliabadi, Store Manager Mr. Long Banh, Store Manager Mr. Jeremy Bedford, Store Manager Mr. Scott Bollengier, Store Manager Ms. Sandy Canzoneri, Store Manager Mr. John Dulac, Store Manager Mr. Michael Ellis Mr. Jack Fernandes, Store Manager Mr. Matthew Gall, Store Manager Mr. Kevin Gardner, Store Manager Mr. Nathan Godfrey, Store Manager Mr. Michael Gonzalez, Store Manager Mr. Chris Halstead, Region Manager Mr. John Hausler, Area Manager Mr. Andrew Holmes, Store Manager Mr. Allen Hung, Manager Mr. Glenn Kinard, Store Manager Mr. John Kohut, Store Manager Mr. Tony Le, Store Manager Mr. Brian Mun, Store Manager Mr. Daniel Munoz, Store Manager Mr. Mark Ng, Store Manager Mr. Alexander Prodan, Area Manager Mr. David Schembri, Store Manager Mr. Joshua Sweet, Store Manager Mr. Victor Szymkiewicz, Store Manager Terry Touysighiphonexay, Store Manager Mr. Len Valverde, Area Manager Mr. Daniel Weiss, Store Manager
Contact Information
Principal: Mr. Gilbert Lee, Store Manager
Business Category

Tire Distributors & Manufacturers


Additional Locations

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    Richmond, CA 94806 (510) 222-4422

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    San Rafael, CA 94901

  • 10733 San Pablo Ave

    El Cerrito, CA 94530 (510) 995-0127

  • 1200 E Monte Vista Ave

    Vacaville, CA 95688 (707) 447-5301

  • 1200 Larkin St

    San Francisco, CA 94109 (415) 673-3441

  • 1201 El Camino Real

    Millbrae, CA 94030 (650) 871-9096

  • 1340 Travis Blvd

    Fairfield, CA 94533 (707) 426-1706

  • 1458 El Camino Real

    Redwood City, CA 94063 (650) 364-1900

  • 1501 Mission St

    San Francisco, CA 94103 (415) 621-4650

  • 170 Travis Ave

    Travis Afb, CA 94535 (707) 437-2232

  • 2180 S El Camino Real

    San Mateo, CA 94403 (650) 345-3535

  • 24019 Mission Blvd

    Hayward, CA 94544 (510) 582-2292 (510) 582-2292

  • 2730 Santa Rosa Ave

    Santa Rosa, CA 95407 (707) 527-1037

  • 2800 Geary Blvd

    San Francisco, CA 94118 (415) 567-3311

  • 2850 Broadway

    Oakland, CA 94611 (510) 451-0355

  • 3214 Delta Fair Blvd

    Antioch, CA 94509 (925) 706-0137

  • 4 Serramonte Ctr

    Daly City, CA 94015 (650) 994-1500

  • 40861 Fremont Blvd

    Fremont, CA 94538 (510) 657-5575

  • 4238 Broadway

    Oakland, CA 94611 (510) 653-9680

  • 5795 Mowry Ave

    Newark, CA 94560 (510) 791-0495

  • 6836 Lone Tree Way

    Brentwood, CA 94513 (925) 634-8404

  • 715 Contra Costa Blvd

    Concord, CA 94523 (925) 689-2710

  • 715 La Playa Dr

    Hayward, CA 94545 (510) 783-0318

  • 850 Coddingtown Ctr

    Santa Rosa, CA 95401 (707) 542-4265

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/23/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Nov.5 ,2013 oil change done. noticed burn oil smell. brought to toyota dealership nov. 10 to be checked, found out; oil cap was loose,near damange. free oil change was being redeemed, manager of fire stone initially refuses to honor, after discussion finally agreed, oil changed was done Nov. 5, noticed burning smell on Nov. 10 brought to toyota dealership for check , found out that oil cap was loose, engine damage was almost happened plus the unimaginable accident it can cause. This is very straight forward negligence, Firestone company is not fly by night company we thought and assumed that they are experts, but this incident is just plain unacceptable, very unprofessional.

Desired Settlement: employees of firestone should be held responsible . should not jeopardized the life of its customer. pay for the 3hours used to have our car fixed by dealership.

Business Response: Business Response /* (1000, 14, 2014/01/23) */ Customer was taken care of with a refund.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Firestone Complete Auto Care
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)