BBB Business Review

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This business is not BBB accredited.

Exclusive Property Management

Additional Locations

Phone: (415) 508-3627 Fax: (415) 358-4009 251 Kearny St, Ste 711, San Francisco, CA 94104

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Exclusive Property Management include:

  • Failure to be transparent about ownership, location, or products/services offered

Factors that raised the rating for Exclusive Property Management include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Exclusive Property Management
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 25, 2012
Business Category

Timeshare Resale and Rental Marketing

Additional Information

It has come to BBB's attention that timeshare owners with property in Mexico and Canada are contacted by Exclusive Property Management informing them that they have a buyer for their timeshares. Complaints in our files indicate that they don't actually have buyers for the properties and it appears once paperwork & contracts are returned, Exclusive Property Management starts asking the seller for varying amounts money to be wired for taxes and escrow fees. It appears that once Exclusive Property Management feels they can no longer get additional money from the seller all communication from the company stops.

Mail sent to the address we have on file has been returned by the post office as "no such address".

BBB advises that unlicensed timeshare resellers often pose as legitimate and licensed real estate brokers. In California, only licensed real estate brokers may list and sell timeshares for resale. BBB suggests that you ask for the individual's Department of Real Estate License. Be wary of a company that requests payment in cash, wire transfer, money order or cashiers check. Question the reason for the payment, check with the developer of your timeshare unit and ascertain if they offer a resale or buyback program, or are associated with a broker to handle resales.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.