BBB Business Review
BBB Accredited Business since 11/01/2004
Timeshare Angels, Inc.
Phone: (510) 732-1500Fax: (510) 732-69003541 Investment Blvd Ste 2, Hayward, CA 94545-3705info@timeshareangels.comwww.timeshareangels.com
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BBB Accreditation
A BBB Accredited Business since 11/01/2004
BBB has determined that Timeshare Angels, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Timeshare Angels, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
On December 1, 2009 TimeShare Angels, Inc. notified BBB that another organization is using the TimeShare Angels name and is collecting upfront fees to sell an individuals timeshare.
The organization uses an address of 8665 W. Flamingo Road, Las Vegas NV 89175. This address does not belong to TimeShare Angels, Inc and according to TimeShare Angels appears to be a mail drop location.
TimeShare Angels, Inc. states that they do not collect upfront fees from consumers to re-sell their timeshares.
If you have had any business dealings with the other TimeShare Angels please contact the BBB in Las Vegas, NV at www.southernnevada.bbb.org or file a complaint with the Postal Inspector at www.postalinspectors.uspis.gov.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1 |
| Delivery Issues | 1 |
| Problems with Product / Service | 3 |
| Billing / Collection Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 5 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: June 2004, CA
Contact Information
Primary Contact: Mr. Tamer Mamou (President)Mr. William L. Dougherty (Broker)Number of Employees
11
Business Category
Timeshare Companies
Products & Services
This company offers timeshare services.
BBB Program Participation
Timeshare Angels, Inc. participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
BBB Warns of Deceptive Travel-Related PromotionsReselling Your Timeshare
Timeshare Scams Can Bilk the Unsuspecting
Vacation and Travel
LocationsX
1 Locations
-
3541 Investment Blvd Ste 2
Hayward, CA 94545-3705(510) 732-1500Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Timeshare Angels, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Timeshare Companies
BBB Warns of Deceptive Travel-Related PromotionsReselling Your Timeshare
Timeshare Scams Can Bilk the Unsuspecting
Vacation and Travel
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.