BBB Business Review

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This business is not BBB accredited.

Shell Vacations, LLC

Additional Locations

Phone: (415) 771-0200 View Additional Phone Numbers 2655 Hyde St, San Francisco, CA 94109

Click for BBB Rating on Shell Vacations, LLC

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This company offers Vacation Ownership/timeshares.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Shell Vacations, LLC. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Shell Vacations, LLC.

Additional Information

BBB file opened: May 01, 1999 Business started: 05/01/1999 Business started locally: 05/01/1999 Business incorporated 04/16/1997 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Pam Craine, Executive Director of Member Services
Contact Information
Principal: Ms. Pam Craine, Executive Director of Member Services
Business Category

Timeshare Companies

Alternate Business Names
Inn at The Opera Shell Vacation Club-West, L.P. SVC-West, L.P.- Napa Sales Center The Donatello The Suites at Fisherman's Wharf Vino Bello Resort® and Shell Vacations Club-Napa Sales

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.