This Business is not BBB Accredited
StubHub.com (Headquarters)Find a Location
(866) 788-2482199 Fremont St Fl 3, San Francisco, CA 94105-2246
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This firm is an online ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Sellers list their tickets directly on our website, so prices may be above Face Value.
StubHub.com is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised StubHub.com's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 240 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||66|
|Billing / Collection Issues||51|
|Guarantee / Warranty Issues||13|
|Problems with Product / Service||98|
|Total Closed Complaints||240|
It has come to BBB's attention that StubHub is currently the target of an email phishing scam. StubHub customers have received emails appearing to be from StubHub for orders that customers did not place. Anyone receiving such an email is warned against logging on or clicking on any of the links as they may contain a virus. Anyone having done so should go directly to Stub Hub.com and click on the "MY ACCOUNT" link to change their password. Stub Hub has informed us at this time no credit cards have been charged.
For concerns about possible charges, go directly to StubHub.com and follow the instructions or email Stubhub at: email@example.com.BBB file opened: 03/05/2002Business started: 01/01/1999
Type of Entity
Incorporated: July 2000, DE
Contact InformationPrincipal: Mr. Chris Tsakalakis (President)
Number of Employees
Ticket Sales - Events