BBB Logo

Better Business Bureau ®
Start With Trust®
In San Francisco Bay Area and Northern Coastal California

BBB Business Review

Is this your Business?

This Business is not BBB Accredited

StubHub.com (Headquarters)

Find a Location

(866) 788-2482199 Fremont St Fl 3, San FranciscoCA 94105-2246http://www.StubHub.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This firm is an online ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Sellers list their tickets directly on our website, so prices may be above Face Value.

BBB Accreditation

StubHub.com is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised StubHub.com's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 240 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

240 complaints closed with BBB in last 3 years | 84 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues66
Billing / Collection Issues51
Delivery Issues12
Guarantee / Warranty Issues13
Problems with Product / Service98
Total Closed Complaints 240

Additional Information

top

It has come to BBB's attention that StubHub is currently the target of an email phishing scam. StubHub customers have received emails appearing to be from StubHub for orders that customers did not place. Anyone receiving such an email is warned against logging on or clicking on any of the links as they may contain a virus. Anyone having done so should go directly to Stub Hub.com and click on the "MY ACCOUNT" link to change their password. Stub Hub has informed us at this time no credit cards have been charged.

For concerns about possible charges, go directly to StubHub.com and follow the instructions or email Stubhub at: yourfeedmatters@stubhub.com.

BBB file opened: 03/05/2002Business started: 01/01/1999
Type of Entity

Corporation

Incorporated: July 2000, DE

Contact Information
Principal: Mr. Chris Tsakalakis (President)
Number of Employees

500

Business Category

Ticket Sales - Events

Alternate Business Names
StubHub
Industry Tips
Dont Get Scalped by Online Ticket Brokers
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.