This business is not BBB accredited.

Acteva.com

456 Montgomery St. 8th floor, San Francisco, CA 94104 View Additional Email Addresses ! Acteva.com is Believed to Be Out of Business !


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Description

This company offers web based event registration solutions.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.


Customer Complaints Summary Read complaint details

57 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 33
Billing/Collection Issues 3
Delivery Issues 9
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 57

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Acteva.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 14, 2002 Business started: 01/01/1997 Business started locally: 01/01/1997
Business Management
Mr. Panke J. Gupta, President Ms. Anie O'Leary, Customer Service Minnie Shergill, Manager
Contact Information
Principal: Mr. Panke J. Gupta, President
Number of Employees

19

Business Category

Ticket Sales - Events Online Event Registration

Alternate Business Names
Web 2 Web Marketing, Inc.

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    456 Montgomery St. 8th floor

    San Francisco, CA 94104

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Payment processor Acteva has not paid me ~$20,0000.I run a non-profit and they have put us in financial distress.I believe BBB is familiar with Acteva as I understand over one hundred people have filed complaints with BBB.Can you kindly provide advice or assistance?Thank ********** Product_Or_Service: Payment processing

Desired Settlement: DesiredSettlementID: Refund I simply would like them to pay me the money the owe my organization.

4/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Our organization has used Acteva to register event attendees & collect funds. They owe us money for funds collected. Acteva has collected event registrations and funds for these events for our organization, since 2007. They have not returned call or acknowledged emails requesting information on our account ( Acteva Acct # XXXXX) and the refunding of amounts owe to us, plus the replace of an outdated check that needs to be replace.

Desired Settlement: Payment for funds collected on our behalf; Central Florida Chapter of ISACA Account # XXXXX.

3/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Our local ASME engineering society used Acteva services for payment processing for a December 2014 event and have not received the funds. Our Acteva Account ID is XXXXX Our event was held December 11th (Acteva Event ID AXXXXXX) with gross sales of $1560, and after Acteva fees $1462.89 was due to our society. This amount is roughly the annual spending for our local society, which is significant. After not receiving a check in January, I contacted Acteva support on February 3rd at *********@acteva.com. I did get an immediate response stating "Missing check inquiries need to be sent to ********@acteva.com and also cc ******@acteva.com." I immediately forwarded my inquiry to these emails with no response. After no response and finding out there were no working phone numbers for Acteva, I sent a request on February 5 with a request for them to call me. On February 6th, I received a response that the Express account we use does not come with phone support. I have made several additional emails after February 6th with no response.

Desired Settlement: We request the funds of $1462.89, which are the funds owed to our organization from Acteva's payment processing for this event.

12/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Request for Acteva to pay the $1,532.27 that they owe me. Acteva summarized that they paid me $674 and that they owed me $1,532.27. Then they abruptly stopped abiding the payment plan that we had established. THIS IS THE SUMMARY SENT TO ME BY AN ACTEVA EXECUTIVE: The check stub does not give the remaining balance due on the account. We import the bills into the QuickBooks system. Each bill is for 1 event ID number for 1 sales period. The check stub for check XXXXX shows a date of 5/20/2013 and reference number ****** (THIS NUMBER IS ALTERED FOR SECURITY) with an Original Amt of $674.00. This means that the bill we are paying against was for event ID *********** NUMBER IS ALTERED FOR SECURITY) for the sales period ending 5/20/13. The amount due for that event for that sales period was $674.00. I currently show the amount remaining amount due of $1,532.27. The beginning amount was $2,132.27 and there have been 4 payments of $150.00 each. Regards, Acteva.com

Desired Settlement: Full payment of the $1,532.27 that they owe me. They Collected $2,132.27 through their system called Acteva and after more than a year have not paid me. I would like for them to pay a reasonable amount of interest on the remaining balance for keeping my money for such a long period of time.

11/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We have used Acteva since 2002 to collect on-line payments and donations. Since May of 2003, Acteva owes us $23,339.53 We used Acteva successfully to collect online payments and donations from XXXX-XXXX. Beginning in 2013, Acteva stopped sending us payments collected in our behalf. Acteva collected $24,937.84, $1,598.31 should have gone to them in fees, and the remaining $23,339.53 coming to our organization. They have not paid us any of the money. Numerous documented attempts to contact Acteva have been unsuccessful, they are not responding to our email or phone calls. Email 4/1/14 to ******@acteva.com/*******@acteva.com, 4/16/14 ********@acteva.com, 5/7/**********@acteva.com, 6/8/14 ********@acteva.com, Telephone message 6/23/14 customer service, 6/23/XX XXXXXXXXXXX, 7/3/14 **** ********** 7/3/14 ****** ****** 7/3/14 ******** ****** 7/3/14 ***** ********** email 7/3/14, 7/9/14 ********@acteva.com/*******@acteva.com/*******@acteva.com/*******@acteva.com/****@acteva.com/********@acteva.com, left voicemail 7/9/14, 7/17/14, email 7/21/14 ********@acteva.com/*******@acteva.com/*******@acteva.com/*******@acteva.com/****@acteva.com/********@acteva.com, left voicemail 7/24/14, 7/28/14

Desired Settlement: Acteva needs to pay us the entire outstanding balance of $23,339.53

11/3/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva has violated our contract with them by failing to remit payment for credit card charges they processed on our behalf over the past year plus. I am treasurer of a 501(c)3 nonprofit corporation, SHRM of ******* *** We have a contract with Acteva where our chapter members register online for an event, and Acteva processes the credit card payments and reimburses us directly, taking a percentage of the charge as their fee. The contract states that payment will be mailed according to a twice-a-month payment cycle, so no payment should ever be mailed any more than 30 days after an event closes. To date we have not received any payment for the following events (these are the monies due to us, less fees due to Acteva, from reports taken directly from their website): September 2013 event - $233.07 October 2013 event - $410.61 November 2013 event - $252.36 January 2014 event - $855.02 February 2014 event - $365.77 March 2014 event - $463.25 May 2014 event - $396.54 June 2014 event - $1,199.14 Total amount due: $4,175.76 I have made multiple attempts to contact Acteva since January of this year, via both phone and email. All voice mail and email messages have gone unanswered, and any calls to the facility yield only voice mail. We are looking for restitution of the amount contractually due to us.

Desired Settlement: We are seeking full restitution of the $4,175.76 that is contractually due to our organization by Acteva.

10/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva.com fails to pay on time or at all the people or organizations they owe. This is a follow-up to complaint XXXXXXXX. It was closed when Acteva started paying. They made 4 payments then quit paying saying they had a cash flow problem and would contact us and resume paying in August. It is now 9/28, haven't heard a word from them nor received any money. Out of the $12,500 they owe, they have paid a grand total of $1000. The money has been owed to us for over a year, almost a year and a half. He promised us 5% interest, which eats up most of what he has paid. I have contact the San Francisco District Attorney's office again to restart the complaint in the consumer fraud division.

Desired Settlement: considering he promised 5% interest, I would like the $12,500 he agreed he owes us since the interest equals the payments he has made.

10/28/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva owes us more than $11,000 in registration fees they collected for an event in 2013 and never paid. Late in 2012, CalCAN began using the online event registration services of Acteva for a conference we organized on Feb. 21/22, 2013. They began accepting participant registrations on Jan. 3, 2013 and started accruing credit card payments at Acteva. According to the contract - which states that payments are made within two weeks of the end of every bi-monthly period - payments from Acteva should have started on Jan. 31, 2013. One payment for registration fees during the period Feb. 16 to 28 was received in 2013 in the amount of $837.18. Beginning on Feb. 27th, I began making inquiries regarding the outstanding payments. My attempts to recover our payment in full continued throughout the year 2013. Late in 2013, I was contacted by the company and told that we would receive "good faith" monthly payments of $150 and a payment plan early in 2014. I have since received two payments of $150, the most recent in March 2014. No payment plan or further "good faith" payments have been forthcoming. A balance of $11,440.96 remains outstanding. The Better Business Bureau closed my original claim based on the assurances made by Acteva in the Fall of 2013. Since those assurances have not come to pass, I would like to reopen the complaint so as to accurately reflect the continued failure of the company to honor its contracts and financial obligations.

Desired Settlement: We are seeking payment in full of the outstanding balance of $11,440.96 plus an additional $3,000 to cover lost interest and cost to our organization of seeking resolution with Acteva.

9/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid $360 to attend a tumor conference on June 19, 2014. I developed a severe illness, and could not attend. I did not receive my $310 refund. My contact was through ******* ******* of the Fred Hutchinson Cancer Research Center (XXX) XXX-XXXX. My Acteva order # is XXXXXX. My Payment # is ************* and Transaction # is DBTXXXXXXX dated May 12, 2014. I let Ms ******* know at the end of May that I developed a severe illness that required surgery and I let her know two weeks ahead of the Conference. She contacted Acteva, and re-contacted them eight weeks later about not receiving a refund. I have not yet received by $310 refund ten weeks later.

Desired Settlement: I simply would like to received my $310 refund based on a $360 Payment minus a $50 Processing Fee. Credit for $310 to the original Visa Card I used for payment will be appreciated and resolve my complaint. Thank you.

8/29/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We have not received a check in the amount of $2,515.08 from Acteva for an event held on 5/22/2013. Phone calls/emails continue to go unanswered. ********************** used Acteva to collect ticket sales for an event held on 5/22/2013. Per our contract, a check should have been cut on 7/1/2013. As of 9/25/2013, nothing has been received. Numerous phone calls to the following numbers go unanswered (************** and **************) as well as emails send to the following mailboxes continue to go unanswered (******************, ******************, *****************,*******************). I have also 'live chat' with a rep from this company by the name of ******* ******* who simply asked to me to either call (**************) or send an email to *******************. No one at this company will respond to any contact attempt.

Desired Settlement: I just want to receive our payment of $2,515.08 (via overnight mail) just as our contract states.

Business Response: Business Response /* (1000, 15, 2013/12/10) */ Dear ****, Thank you for taking the time to speak with me last Thursday. I would like to outline the terms of the proposal that we discussed on the phone. First, we want to acknowledge that Acteva owes ********************************* (****), *****************, Account Id ***** sum of $2515.08. Unfortunately due to the current business situation and cash crunch we are unable to pay this amount outright but will have to establish a payment plan. Currently we are in the process of stabilizing the revenue stream to make a consistent plan to have you paid in full as quickly as possible. We believe it will take us till at least January to finalize this plan. In the mean time we will issue you a check for $250 this week as a token commitment to start you on a payment plan. We will do our best to continue making a $250 payment to you every month till we are able to stabilize the revenues. We believe we can have a more accelerated plan by January 2014 as long as we stay in business and nothing adverse happens to disrupt our revenue stream. Your help in minimizing this negativity will also go a long way in allowing us to stabilize our revenues and continue with these payments and possibly even accelerate them. We would appreciate if you could contact the BBB, ActevaSucks, DA or any other entity that you may be in touch with (Press?) that we are in contact with you and trying to resolve this issue amicably. In the interest of both parties, it's probably best to keep the specific terms of this payment plan private and not have them announced in a public forum unless it's for legal purposes. Once you have been paid in full you can then inform them of our final settlement. We appreciate you working with us on this matter and apologize for the challenge this situation has caused your organization. Our goal is to have you paid as quickly as possible. If we work together we can reach that goal sooner than later. Please contact ****** to coordinate a call with me if you would like to discuss this further. Regards, ******** Consumer Response /* (2000, 17, 2013/12/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive the first "good faith" payment for $250 on November 6th. As of today (December 10th) we have not received the next payment of $250 as described though. Still hope to have this issue resolved by January 2014. Business Response /* (1000, 15, 2013/12/10) */ Dear ****, Thank you for taking the time to speak with me last Thursday. I would like to outline the terms of the proposal that we discussed on the phone. First, we want to acknowledge that Acteva owes Women in Cable Telecommunications (WICT), Heartland Chapter, Account Id XXXXX sum of $2515.08. Unfortunately due to the current business situation and cash crunch we are unable to pay this amount outright but will have to establish a payment plan. Currently we are in the process of stabilizing the revenue stream to make a consistent plan to have you paid in full as quickly as possible. We believe it will take us till at least January to finalize this plan. In the mean time we will issue you a check for $250 this week as a token commitment to start you on a payment plan. We will do our best to continue making a $250 payment to you every month till we are able to stabilize the revenues. We believe we can have a more accelerated plan by January 2014 as long as we stay in business and nothing adverse happens to disrupt our revenue stream. Your help in minimizing this negativity will also go a long way in allowing us to stabilize our revenues and continue with these payments and possibly even accelerate them. We would appreciate if you could contact the BBB, ActevaSucks, DA or any other entity that you may be in touch with (Press?) that we are in contact with you and trying to resolve this issue amicably. In the interest of both parties, it's probably best to keep the specific terms of this payment plan private and not have them announced in a public forum unless it's for legal purposes. Once you have been paid in full you can then inform them of our final settlement. We appreciate you working with us on this matter and apologize for the challenge this situation has caused your organization. Our goal is to have you paid as quickly as possible. If we work together we can reach that goal sooner than later. Please contact ****** to coordinate a call with me if you would like to discuss this further. Regards, ****** Consumer Response /* (2000, 17, 2013/12/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive the first "good faith" payment for $250 on November 6th. As of today (December 10th) we have not received the next payment of $250 as described though. Still hope to have this issue resolved by January 2014. Consumer Response /* (3000, 22, 2014/07/08) */ Acteva owes WICT Heartland a total of $2,515.08. We received a payment of $250 in January 2014 and another payment of $250 in February 2014 and no other payment since then. As of today, July 3, 2014, Acteva still owes us $2,015.08 and we have not seen anything in over 5 months.

6/2/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva collected membership and donation money for our non-profit organization (The ********* ************ but failed to pass funds to us: $6,000. We are a society of Mathematicians. We publish a quarterly journal and run bi-annual conferences. Acteva has collected for us in the past with little trouble, but since April 2013 has not turned over any of the funds they collected.

Desired Settlement: We want our money.

5/23/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva collected fees for our events and have not reimbursed us for 1 year in the amount of +/- $2500 Acct # XXXXX for ***** ***** ****** a division of the Small Business Administration Acteva collected admission fees for our workshops and did not forward those collections to us since May of 2013 The owner called me in March, after the initial complaint and said that he would contact me with a payment plan and to date I have not heard back from him or the company

Desired Settlement: full payment plus interest

5/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Since May they have collected $1900 and refuse to send it to us - North Coast SCORE ACTEVA collects workshop fees and will not send s a check We run workshops and bill them through ACTEVA They have collected the money and not sent the proceeds to us They amount to about $1900 less their fees of about 3%

Desired Settlement: We insist that we be paid in full

4/30/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva owes my firm $14,260.71 in tuition fees that it collected on my behalf since 2012 and has not paid me after repeated phone calls and emails Acteva handled at least 19 education events for me, starting in April 2012, for which it has not reimbursed me. As far as I can tell, it owes me at least $14,250.71 but there may be more owed. It is difficult to determine the actual amount because one event seems to be unaccounted for. I have a partial spread sheet, if that is helpful.

Desired Settlement: I wish to receive the monies owed me, as well as a complete and accurate accounting of all funds received by Acteva for my events.

4/18/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: ACTEVA has refused to pay funds it collected from APBS's membership dues and tickets sales. It owes APBS (client) over $170K. As of October 2012, ACTEVA owed APBS over $170K in membership dues and sales it collected on APBS's behalf. ACTEVA and its CEO ****** ***** promised to make installment payments on the $170K due to APBS, but failed to pay after only a several installments.

Desired Settlement: Full payment of the total sum owed on APBS'S account.

3/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva.com was used in Aug & Sept of 2013 to collect reservations and money for ASME Meetings. ASME has not received $659.73 owed from these events. The***************************************** (ASME)in Central Florida has used Acteva.com to make reservations for and collect money for ASME Dinner Meetings using Account # *****. EventID ****** was held in August 2013. Acteva collected $ 489.00 for this event. Their charge for this service was $52.37 and the amount due to ASME Florida Section was $436.63. EventID ****** was held in September 2013. Acteva collected $254.00 for this event. Their change for this service was $30.90 and the amount due to ASME Florida Section was $223.10. An E-mail was sent to ****************** on November 22, 2013 detailing this information, there was no response. I made a phone call to ******** at Acteva on January 7, 2014 and gave her this information. ****** from Acteva called me on January 9, 2013 to ask for the $ amounts owed. I called ******** on January 17 and she gave me ******'s phone number. Several more phone calls were made and they no longer respond to my messages.

Desired Settlement: I am the current treasurer of ASME Florida Section and our organization wants a check for $659.73 which is the amount owed to our organization.

3/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We use Acteva in order to create trainings that members sign up for at cost. Acteva has not given us *** payment for *** events, and owe us $17,000. In 2013 we have contacted Acteva several times in order to collect funds for trainings that we have hosted. Our 2013 treasurer has contacted them several times. In *** past Acteva also owed us money. We attempted to communicate with them several times and it was not until we made a compliant that they responded. Now, we have contacted them and they are not replying. Their inability to provide us with *** funds of $17,000 concerns us and we have contacted a lawyer. We need this payment in order to continue providing *** trainings that create. We are planning on leaving Acteva as soon as we find another way to promote our events. *** past President of *** organization has tried several times to contact Acteva. Acteva also handles *** cost of *** workshops and pays us *** money we have earned after each training.They continue to avoid payment. *** current board has discussed contacting *** Better Business Bureau in order to address *** issue.

Desired Settlement: We would like our payment amount in full as soon as possible in order to address this issue.

3/7/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva.com has not paid the ************************************** the $15,790.63 owed from ticket sales to their annual conference in October, 2013. The ************************************** (FCTE) entered into a contract with Acteva.com on April 9, 2013. Acteva.com took credit card registrations for FCTE's annual conference from April 9-October 19, 2013. Per the contract agreement, payments were supposed to have been mailed every 2 weeks to the FCTE Treasurer. FCTE never received any payments. After 3 attempts to contact the company via email, a call was finally scheduled with the CEO, Mr. ****** ***** on November 19. During this call, he indicated that due to financial problems, Acteva was unable to pay the money owed to FCTE. He did acknowledge that Acteva owed the money and would make efforts to make $150 monthly payments starting in January. He promised an email detailing this by November 22. That email did not come, and FCTE contacted Acteva again on Novemeber 29 to express disappointment and indicate that there may be a need to seek legal council (which was not formally done, since FCTE lacks funds for that). On December 3, FCTE received an email from Mr. ***** detailing the offer of the $150/month payment plan, and also added "a 5% annual interest compounded monthly on the outstanding balance until paid in full in the form of a promissory note." FCTE responded on December 4 to say that $150/month was not an acceptable plan and asked that the monthly amount be increased. No response has been received from Acteva since that email. A check for $150 was received from Acteva and deposited by FCTE on December 26, 2013. FCTE does not intend for this to indicate that FCTE accepts Acteva's terms of payment.

Desired Settlement: FCTE would like a full payment of the $15,790.63 owed by Acteva.com. This money never belonged to Acteva, as it was paid to FCTE for event registration. The fact that the money was not sent in regular payments during the time that the event registration was open is a breech of the contract FCTE entered into with Acteva on April 9, 2013. Furthermore, FCTE believes that Acteva has made a regular practice of this, and continues to offer their services to other organizations, knowing that they will not be able to fulfill their part in a contract. This must be called nothing other than theft.

3/4/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Failure to remit registration fees collected on behalf of ******************************* and failure to respond to requests for payment. We, the ************************************************** (Acteva account #*****) have made numerous attempts to collect the $20,269 in revenue due to us from Acteva's handling of our event registration for the "************************************************" (Acteva Event ID ******. Sales for this event ended on Thurs., May 30,2013 and the contract with Acteva provided an online payment schedule as to when checks would be cut to our organization for payments received by certain dates. To date we have received 2 payments totalling $3,060(Jan 1st, $2,298.50 and Jan. 15th, 2013 for $761.50)but have received nothing since January 15, 2013. Based on Acteva's payment schedule and reports indicating registrations accepted January 2013 through June 2013, we should have received payments on or about the last day of each month from January 2013 through July 2013. Total revenue generated, minus Acteva's and standard credit card fees, was $23,329. Attempts at collection by both our Finance Department (**** *********) and an event orginizer (**** *****)via email requests and phone messages have gone unanswered for the last several months.

Desired Settlement: We are seeking a check for the final balance owed to us by Acteva in the amount of $20,269 along with a final summary of the registration income collected and any and all fees charged.

Business Response: Business Response /* (1000, 14, 2013/12/10) */ Dear ****, Thank you for taking the time to speak with me .Apologize for the delay in response. We have been in the process of moving our phone and email systems to a less expensive cloud based system. Apologies for the delays caused in responding to you. Regardless, I would like to outline the terms of the proposal that we discussed on the phone. First, we want to acknowledge that Acteva owes ************************************************** , Account #***** a sum of $20,269.00.Unfortunately due to the current business situation and cash crunch we are unable to pay the amount owed outright but will have to establish a payment plan. Currently we are in the process of stabilizing the revenue stream to make a consistent plan to have you paid in full as quickly as possible. We believe it will take us till at least January to finalize this plan. We are putting all of our energies on a recovery plan that generates enough capita/cash flow to repay organizers in a 'reasonable' time frame. While we work through that challenge, we are only able to offer a payment of $250.00 per month to your organization. We recognize that this is not a significant percentage of your balance outstanding and it is not our intention to keep payments at this level over the long term. But for now all we can offer is this amount more as a gesture of good faith and a commitment to the balance owed to your organization. We will also add a 5% annual interest compounded monthly on the outstanding balance until paid in full in the form of a promissory note. Your help in minimizing the negative PR will also go a long way in allowing us to stabilize our revenues and accelerate the payments against the outstanding amount. We would appreciate if you could contact any entity that you are in touch with regarding this situation and let them know that we are in contact with you and trying to resolve this issue amicably. In the interest of both parties, it's probably best to keep the specific terms of this payment plan private and not have them announced in a public forum unless it's for legal purposes. Once you have been paid in full you can then inform them of our final settlement. We are hoping to get back on track and our goal is to have you paid as quickly as possible. If we work together we can reach that goal sooner than later. If there is any other way we can help in mitigating this challenge please let us know. If you would like to discuss this further, please contact ****** to coordinate a call with me. Regards, ****** Business Response /* (1000, 14, 2013/12/10) */ Dear ****, Thank you for taking the time to speak with me .Apologize for the delay in response. We have been in the process of moving our phone and email systems to a less expensive cloud based system. Apologies for the delays caused in responding to you. Regardless, I would like to outline the terms of the proposal that we discussed on the phone. First, we want to acknowledge that Acteva owes ************************************************** , Account #***** a sum of $20,269.00.Unfortunately due to the current business situation and cash crunch we are unable to pay the amount owed outright but will have to establish a payment plan. Currently we are in the process of stabilizing the revenue stream to make a consistent plan to have you paid in full as quickly as possible. We believe it will take us till at least January to finalize this plan. We are putting all of our energies on a recovery plan that generates enough capita/cash flow to repay organizers in a 'reasonable' time frame. While we work through that challenge, we are only able to offer a payment of $250.00 per month to your organization. We recognize that this is not a significant percentage of your balance outstanding and it is not our intention to keep payments at this level over the long term. But for now all we can offer is this amount more as a gesture of good faith and a commitment to the balance owed to your organization. We will also add a 5% annual interest compounded monthly on the outstanding balance until paid in full in the form of a promissory note. Your help in minimizing the negative PR will also go a long way in allowing us to stabilize our revenues and accelerate the payments against the outstanding amount. We would appreciate if you could contact any entity that you are in touch with regarding this situation and let them know that we are in contact with you and trying to resolve this issue amicably. In the interest of both parties, it's probably best to keep the specific terms of this payment plan private and not have them announced in a public forum unless it's for legal purposes. Once you have been paid in full you can then inform them of our final settlement. We are hoping to get back on track and our goal is to have you paid as quickly as possible. If we work together we can reach that goal sooner than later. If there is any other way we can help in mitigating this challenge please let us know. If you would like to discuss this further, please contact ****** to coordinate a call with me. Regards, *********** Consumer Response /* (3000, 20, 2014/02/12) */ Good Morning Ms. ******, My name is ***** **** from the ***********************************. In September, I filed a complaint against ACTEVA on behalf of the ******************************** for failure to pay us the balance due from our Radiobiology & Physics Review Course held in May, 2013. The amount is over $20K. The company reached out to us and sent us a plan to begin making payments so we let the complaint close. To date, they will not return our calls or respond to our certified letter sent in January. Is it possible to open the same complaint #******** or do I need to file a different one? Thank you, ***** **** *********************** ********************** ******************************** ******************* ******************* ************** Office: ************ Fax: ************ Website:http://************************************* http://******************************** Consumer Response /* (-5, 22, 2014/02/25) */ Regarding the 12/10/13 response posted by Mr. ****** *****, ACTEVA's CEO, the ********************** ******************************** sent a certified letter to Mr. ***** on January 21, 2014 confirming that we agree to the following terms that Mr. ***** has set forth. We agree to monthly payments of $250 and 5% compound interest for a reasonable timeframe while the company works through its current challenges. Our initial complaint filed with the California Better Business Bureau (BBB) was to acknowledge the outstanding balance owed to us, but we agree to refrain from negative press while payments continue on a monthly basis during the reasonable time period for their corrective actions. We request a short document containing the above agreed upon terms, for our review and signature, within 60 days of ACTEVA's acknowledgment of today's BBB posting.

2/26/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They have failed to remit payment owed to us from July, 2013. Acteva handled the payment acceptance for our summer camp last year. They accepted the parents' payment online and then sent us a monthly check. They ceased sending us checks as of June 2013 and still owe us $515.34. They have seem to have disappeared from their offices as no one every answers the phone or returns messages. I am amazed their website is still up and appears that everything is business as usual.

Desired Settlement: The ********************** would like the $515.34 that has been owed to us since June 2013. We are a small non-profit serving underserved kids and teens and $515.34 goes a very long way.

2/18/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva is delinquent on payment of statements from April 2012 through Aug 2013 totaling $3,908.86. Acteva has not paid the EIGHT statements for the Boston Section of the **************************************** (ASME) professional society: # ******** dated 2013 Aug 15 for $8.87 # ******** dated 2013 Jul 15 for $69.21 # ******** dated 2013 June 14 for balance of $2,165.55 # ******** dated 2013 May 13 for $41.15 # ******** dated 2013 Apr 1 for $237.90 # ******** dated 2013 Mar 1 for $495.20 # ******** dated 2012 Nov 15 for $884.05 # ******** dated 2012 Apr 2 for balance of $6.93 for a total of $3,908.86 I have tried on a number of occasions over the past number of months to call to talk to someone to resolve this issue, but get the same automated recording about their phone system being changed, and then I am given no opportunity to leave a voice-mail.

Desired Settlement: Full payment of the balance of $3,908.86 owed to our professional society.

Business Response: Business Response /* (1000, 14, 2013/12/10) */ Dear ***, Thank you for taking the time to speak with me . We have been in the process of movimhe delays caused in responding to you. Regardless, I would like to outline the terms of the proposal that we discussed on the phone. First, we want to acknowledge that Acteva owes ****************************************, Boston , Account # ***** a sum of $3,901.93.Unfortunately due to the current business situation and cash crunch we are unable to pay the amount owed outright but will have to establish a payment plan. Currently we are in the process of stabilizing the revenue stream to make a consistent plan to have you paid in full as quickly as possible. We believe it will take us till at least January to finalize this plan. We are putting all of our energies on a recovery plan that generates enough capital/cash flow to repay organizers in a 'reasonable' time frame. While we work through that challenge, we are only able to offer a payment of $150.00 per month to your organization. We recognize that this is not a significant percentage of your balance outstanding and it is not our intention to keep payments at this level over the long term. But for now all we can offer is this amount more as a gesture of good faith and a commitment to the balance owed to your organization. Your help in minimizing the negative PR will also go a long way in allowing us to stabilize our revenues and accelerate the payments against the outstanding amount. We would appreciate if you could contact any other entity that you may be in touch with (BBB?) that we are in contact with you and trying to resolve this issue amicably. In the interest of both parties, it's probably best to keep the specific terms of this payment plan private and not have them announced in a public forum unless it's for legal purposes. Once you have been paid in full you can then inform them of our final settlement. We appreciate you working with us on this matter and apologize for the challenge this situation has caused your organization. Our goal is to have you paid as quickly as possible. If we work together we can reach that goal sooner than later. Please contact ****** to coordinate a call with me if you would like to discuss this further. Regards, ****** ****** ***** CEO ********** ***************** ************ Consumer Response /* (3000, 21, 2014/01/02) */ Acteva contacted me on Oct 25th and subsequently pledged on a follow-up call on Oct 30th to make small payments ($150) for November and December to support their intention to pay the balance that they owe, and then we would be put on an "accelerated" payback program in January. I received the first check on Nov 21. This is the only payment I received.

2/18/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We have not received payment for the statement months of May and June totaling $3976.44. The *********************** held our annual conference on June 14th, 2013. For our registration processing, we used Acteva to process the credit card payments. After the event, we were expecting the payments for the registrations that were made. For their payment cycles, we expected $215.96 to be paid on May 15th, $3179.69 to be paid on June 15th and $769.75 to be paid on July 15th. However, we only received the May payment of $215.96.

Desired Settlement: We are expecting $3179.69 due from the June statement and $769.75 due from the July statement totaling: $3976.44.

Business Response: Business Response /* (1000, 14, 2013/12/10) */ Dear ****, Apologies for the delayed response to you. I have been trying to put together a plan as we had discussed. Unfortunately with the reduced staff as well as other organizational challenges such as raising capital, time has been rather limited. I would like to outline the terms of the proposal that we had discussed on the phone. First, we want to acknowledge that Acteva owes **** *** ****** (Account #*****) $4334.02. You had mentioned that your records indicated the amount to be $3976.44 - the minor discrepancy can be resolved before final settlement is made. As discussed, your organization is in need of our cloud based application and it would be best if **** could convert some of the monies owed to credits for using the application along with getting your own merchant account to process payments. We have a relationship with PayPal as well as LinkPay (more competitive) and we can help in obtaining that merchant account. This will allow you to continue to use our powerful software and all of the associated data and not have any of the payment challenges that you have faced. As far as our usage fee goes, the best scenario would be that we would apply our standard fees against the amount owed to you ($4334.02) then we would give you an additional credit for the same amount. Thus you get a 50% discount on our fees. Obviously if this arrangement is something that we can agree to in principle then I will get you a final proposal / contract to finalize the specific terms. Let me know if you would have any additional questions. I am attaching a high level document describing our product that may help you and your team make a decision. You will also want to see a demo of the product etc. which I will arrange as well. Thanks for working with us on this. Let me know your thoughts or any questions you may have. Regards, ****** Consumer Response /* (3000, 21, 2014/01/03) */ Dear Mr. *****, I would like to express my appreciation for this offer and that I empathize with the situation in which you are currently. While we see much potential for a relationship between our two organizations, at this time we are unable to make a commitment to an agreement. Per this decision, it is our duty to request on behalf of our incorporated local group, **** *** ****** (Account #*****), that the monies owed ($4,334.02) are returned prior to the end of the 2013 calendar year (December 31, 2013). We cannot accept this money on behalf of the chapter, so the check should be returned directly to their address: **** *** ****** ATTN: **** ***** ************** ********************* Please reply with receipt of this request. I am happy to answer any questions. Thank you again for your consideration. Sincerely, **** *. ***** Manager of Volunteer Relations **** International ***************************** *************************** +************** *********************** ************

2/3/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva refuses to pay me the money,$2132.27, that it collected on my behalf. ACTEVA.com Customer ID: ****** Acteva Global Headquarters ********** **************************** *********************** COMPLAINT BBB *BBB of the Golden Gate & Northern California ************************* ****************** *(***)******** ****************** I signed up with www.acteva.com to collect money for an event that I held. They collected $2370.00 on my behalf and promised to send me the money that was collected by them minus their fees. The amount due to me is $2132.27. The event was held on June 11, 2013. I contacted them several times and asked that they send the money they collected. They have indicated that they would contact me. As of today, December 31, 2013 I have not received my money nor have I been contacted. My request is that I be paid in full by January 15, 2014.

Desired Settlement: To pay me the $2,131.27 that they owe me. They indicated that I would be paid on July 1, 2013. I would like for them to comply with their business terms that caused me to use their services. Restore my trust in them as credible and trustworthy business professionals.

2/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This compliant is own behalf of the **************************** against Acteva.com a company domiciled in *** ********** ********** to recover the sum of $23,000.00 that the firm collected through online registration services that were never remitted to us.Several phone calls, emails and letters to Acteva asking for our funds have ended with no response or our funds.These transactions occurred over the months of January,1 to June 30, 2013. **** *. ****** **.,Immediate Past President **************************** Account_Number: *****

Desired Settlement: DesiredSettlementID: Refund Remittance of all of our funds

1/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: For the past six months Acteva has not been sending us our checks. Currently they owe us $37,000. For the past few years we have been using Acteva to organize events for our non-profit, YouthTrade. We use their services to collect registration and membership fees from people and companies that want to come to our events.Starting about six months ago, we stopped receiving checks from Acteva. I thought it was because we had not hosted any events, but in since August, we have hosted four events, and have collected via Acteva $37,000 from registrants. But we have not received any of this money and desperately need it as this is our only source of income to pay our employees. On Acteva our organization is registered under the name "YouthTrade". Below I have listed the Name, Event ID, and amount owed for our unpaid events: 1. YouthTrade Southwest Trade Show, *******, $7,000 2. YouthTrade Mid-Atlantic Trade Show,*******, $8,0000 3. Whole Foods Market 5k, *******, $150 4. YouthTrade South Trade Show, ********, $8,000 5. Lets Talk About Food, *******, $600 6. YouthTrade North Atlantic Trade Show, *******, $12,000 7. YouthTrade North Atlantic Trade Show (Non-Entrepreneur), *******, $1,250 This is all the information I can provide regarding what we are owed

Desired Settlement: Ideally we would like to be sent a check for the $37,000. Our non-profit is small and in start-up mode, and losing such a great deal of money would be truly disastrous for us.

1/6/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Fees collected by Acteva on behalf of *** were never paid to *** (a non profit entity). In March of 2013, it was discovered that payments owed to The ******************************************. ("***"), a non profit company that acts as a liaison between financial services groups and state and federal regulators, for credit card charges had not been made. Upon further review, we found that Acteva owed *** nearly $72,000. Initially, we believed that they owed for monies collected from a February event (approx. $40K) but upon further review to past events in 2012, we tallied nearly $72K. Acteva had asked to go on a "payment plan" with us at $4K per week when we initially thought that $40K was due us but once we discovered the severity and higher amount, we advised them via counsel. At that time, payments ceased and we have had no responses since (May 2013). We are now working with outside counsel.

Desired Settlement: We seek, at minimum, a refund of the monies owed us ($72,000). Additionally we seek reimbursement for legal costs.

Business Response: Consumer Response /* (-5, 13, 2013/11/05) */ On 10/29/13, Acteva CEO P. ***** contacted me via email after a phone call to me on 10/24/13. He explained their circumstances and inability to refund the nearly $60K due us at this time, however he said that he would work toward a payment plan beginning 1/15/2014. I said that if he did not return documents to me outlining that payment plan along with a "deposit" by that date, I would reinstate complaint with BBB as well as D.A. and A.G. offices in San Francisco. I encourage BBB to continue reaching out to him as he obviously is "reachable"; I believe my complaint filing with you is what prompted him to actually get in touch with us. Business Response /* (1000, 15, 2013/12/10) */ Dear ******, Thank you for taking the time to speak with me last week. We have been in the process of moving our phone and email systems to a less expensive cloud based system. Apologies for the delays caused in responding to you. Regardless, I would like to outline the terms of the proposal that we discussed on the phone. First, we want to acknowledge that Acteva owes ************************************** (***), Account #***** a sum of $50,374.08. You had mentioned that your records indicated around $72K, but our finance department thinks that you may not have applied some of the payments that we had made earlier in the year. Please check your records so that we can validate the exact amount due. Unfortunately due to the current business situation and cash crunch we are unable to pay the amount owed outright but will have to establish a payment plan. Currently we are in the process of stabilizing the revenue stream to make a consistent plan to have you paid in full as quickly as possible. We believe it will take us till at least January to finalize this plan. In the mean time we will issue you a check for $250 later this week as a token commitment to start you on a payment plan. We will do our best to continue making a $250 payment to you every month till we are able to stabilize the revenues. We believe we can have a more accelerated plan by January 2014 as long as we stay in business and nothing adverse happens to disrupt our revenue stream. Another option is to have your organization continue to use our software application but with your own merchant account to process payments. We have a relationship with PayPal as well as LinkPay (more competitive) and we can help in the process of getting you setup. You could continue to use our software and all of the associated data and not have any of the payment challenges that we have faced. We would apply our fees against the amount owed which will bring down the total amount due. In the meantime we would sign a promissory note which will accrue an 5% annual interest rate on the amount due till it is paid. We will also commit to certain amount of our gross annual revenues (15%) which would go into a fund and be distributed on a 'pro-rata' basis to all of the organizers due monies till they are paid back. Your help in minimizing this negativity will also go a long way in allowing us to stabilize our revenues and continue with these payments and possibly even accelerate them. We would appreciate if you could contact the BBB, ActevaSucks, DA or any other entity that you may be in touch with (Press?) that we are in contact with you and trying to resolve this issue amicably. In the interest of both parties, it's probably best to keep the specific terms of this payment plan private and not have them announced in a public forum unless it's for legal purposes. Once you have been paid in full you can then inform them of our final settlement. We appreciate you working with us on this matter and apologize for the challenge this situation has caused your organization. Our goal is to have you paid as quickly as possible. If we work together we can reach that goal sooner than later. Please contact ****** to coordinate a call with me if you would like to discuss this further. Regards, ********** Consumer Response /* (3000, 17, 2013/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) While Mr. ***** is offering to enter into a payment plan with regard to this long-outstanding debt, we are no where near resolution. We did receive the $250 payment last week and are preparing a response to him. However, we have no intentions of closing this matter with the BBB or any other public authority until we have been completely made whole. We look forward to receiving the proposed payment plan from Mr. ***** by January 15, 2014, at which time we will reassess our position as to next steps.

1/6/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Non Payment. I have waited 14 months for payment of $4,675.43 for event I hosted through Acteva. They have not paid or responded to calls or emails. The event *************************** was held 6.21.2012. My account number with Acteva is ***** and the event number is ******. Two individuals paid with AMX and MCard $2,500 each.

Desired Settlement: I am seeking payment of $4,675.43 from Acteva. Acteva should also pay 6% for 14 months for payment owned to my business Play to Your Strengths Consulting. My account number with Acteva is *****.

Business Response: Business Response /* (1000, 14, 2013/12/10) */ Dear *****, Thank you for taking the time to speak with me last Wednesday 11/6. We have been in the process of moving our phone and email systems to a less expensive cloud based system. Apologies for the delays caused in responding to you. Regardless, I would like to outline the terms of the proposal that we discussed on the phone. First, we want to acknowledge that Acteva owes *********************** ***** / Play to Your Strengths Consulting, Account # ****** a sum of $4,675.43. Unfortunately due to the current business situation and cash crunch we are unable to pay the amount owed outright but will have to establish a payment plan. Currently we are in the process of stabilizing the revenue stream to make a consistent plan to have you paid in full as quickly as possible. We believe it will take us till at least January to finalize this plan. We are putting all of our energies on a recovery plan that generates enough capital/cash flow to repay organizers in a 'reasonable' time frame. While we work through that challenge, we are only able to offer a payment of $150.00 per month to your organization. We recognize that this is not a significant percentage of your balance outstanding and it is not our intention to keep payments at this level over the long term. But for now all we can offer is this amount more as a gesture of good faith and a commitment to the balance owed to your organization. The goal is to revisit and accelerate the plan in January 2014 with a possibility of paying it in full. Your help in minimizing the negative PR will also go a long way in allowing us to stabilize our revenues and accelerate the payments against the outstanding amount. We would appreciate if you could contact any other entity that you may be in touch with (BBB/DA/AG) that we are in contact with you and trying to resolve this issue amicably. In the interest of both parties, it's probably best to keep the specific terms of this payment plan private and not have them announced in a public forum unless it's for legal purposes. Once you have been paid in full you can then inform them of our final settlement. We appreciate you working with us on this matter and apologize for the challenge this situation has caused your organization. Our goal is to have you paid as quickly as possible. If we work together we can reach that goal sooner than later. Please contact ****** to coordinate a call with me if you would like to discuss this further. Regards, ******* ****** ***** CEO Acteva.com ***************** 415-962-9021 Consumer Response /* (3000, 16, 2013/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) In early December 2013 I received a check for $150. from Acteva. This is not enough to cover the interest on the $4675.43 that is due to me from Acteva. At a minimum, I expect payment in full no later than Dec 31, 2013.

12/26/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We have not received payments from Acteva. Acteva provided online conference registration for our non-profit organization (************************************). Acteva processed credits cards form attendees and exhibitors, deducted registration and payment processing fees. We have not received payments from Acteva. Per Acteva Account Activity Statements from 1 Apr 2013, 13 May 2013, and 14 Jun 2013 $5,348.05 is to the ************************************. According to Acteva's Payment Schedule, payments should have been issued around June 15th and July 15th. Nothing has been received as of this date. We are unable to get an response form phone messages or emails, nor reach a live person by phone or there website LiveChat.

Desired Settlement: Money Due the ************************************ ($5,348.05)

Business Response: Business Response /* (1000, 15, 2013/12/09) */ Dear ***, Thank you for taking the time to speak with me yesterday . I would like to outline the terms of the proposal that we discussed on the phone. First, we want to acknowledge that Acteva owes *************************************** , Account # ***** a sum of $5,348.05. Unfortunately due to the current business situation and cash crunch we are unable to pay the amount owed outright but will have to establish a payment plan. Currently we are in the process of stabilizing the revenue stream to make a consistent plan to have you paid in full as quickly as possible. We believe it will take us till at least January to finalize this plan. We are putting all of our energies on a recovery plan that generates enough capital/cash flow to repay organizers in a 'reasonable' time frame. While we work through that challenge, we are only able to offer a payment of $150.00 per month to your organization. We recognize that this is not a significant percentage of your balance outstanding and it is not our intention to keep payments at this level over the long term. But for now all we can offer is this amount more as a gesture of good faith and a commitment to the balance owed to your organization. Your help in minimizing the negative PR will also go a long way in allowing us to stabilize our revenues and accelerate the payments against the outstanding amount. We would appreciate if you could contact any other entity that you may be in touch with (BBB?) that we are in contact with you and trying to resolve this issue amicably. In the interest of both parties, it's probably best to keep the specific terms of this payment plan private and not have them announced in a public forum unless it's for legal purposes. Once you have been paid in full you can then inform them of our final settlement. We appreciate you working with us on this matter and apologize for the challenge this situation has caused your organization. Our goal is to have you paid as quickly as possible. If we work together we can reach that goal sooner than later. Please contact ****** to coordinate a call with me if you would like to discuss this further. Regards, ****** ****** ***** CEO Acteva.com *************** ***************

12/26/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva collected credit card transaction registrations for attendees at our conference. They have not remitted the money to us. We used Acteva to manage handle our payment processing for two of our conferences: State of the Net on 1/22/13 and State of the Mobile Net on 5/09/13. Acteva processed those payments but refuses to remit the net amount to us and will not respond to calls and communications. The total net amount of our money that they are withholding is $25,984.70. Acteva still shows on their web site that these monies have been processed. These are the "Event ID's," dates, and amounts for the transactions. Event IDs ****** 5/09/13 $1,266.93 ****** 1/22/13 $10,655.23 ****** 1/22/13 $10,309.00 ****** 1/22/13 $3,753.58 Total $25,984.74 They are unjustly holding our money for conference registrations. Our attendees paid via Acteva's registration engine. We provided attendees with a great conference. Acteva has withheld our money.

Desired Settlement: We need Acteve to remit the money that is our. The total net is $25,984.74. That money is ours and needs to be repaid.

Business Response: Business Response /* (1000, 14, 2013/12/10) */ Dear ***, Apologies for the delayed response to you. We have been trying to put together a plan as we had discussed. I would like to outline the other terms of the proposal that we had discussed on the phone. I wanted to send this email out before our follow up call. First, we want to acknowledge that Acteva owes****************************on (Account # *****) $25,983.84. We were going to issue you a check for $2500 this week. It got mailed earlier today. Currently we will be able to continue making $1K/month payment. Hopefully we can revisit the plan in January and there is a good possibility that we will be able to accelerate the schedule. As discussed, your organization is in need of our cloud based application and it would be best if IEF could convert some of the monies owed to credits for using the application along with IEF getting its own merchant account to process payments. By having your own merchant account the payments collected through Acteva will automatically get deposited into your bank account via ACH. We have a relationship with PayPal as well as LinkPay (more competitive) and we can help in obtaining that merchant account. This will allow you to continue to use our powerful software and all of the associated data and not have any of the payment challenges that you have faced. As far as our usage fee goes, the best scenario would be that we would apply our standard fees against the amount owed to you ($25,983.84 minus disbursements) then we would give you an additional credit for the same amount. Thus you get a 50% discount on our fees. Obviously if this arrangement is something that we can agree to in principle then I will get you a final proposal / contract to finalize the specific terms. Let me know if you would have any additional questions. I am attaching a high level document describing our product that may help you and your team make a decision. You will also want to see a demo of the product etc. which I will arrange as well. Thanks for working with us on this. Let me know your thoughts or any questions you may have. Please coordinate a time with ****** to schedule a follow up call. Regards, ******

12/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company fails to response to emails and phone regarding delinquent payments. Acteva owes us over 2,000.00 in credit card payments from our customers. Our problems started back in June, 2013. No return emails or phone calls. We are just now finding this information out through other customers complaints and no response from Acteva, via emails or phone.

Desired Settlement: I would like Acteva to pay the amounts due to our organization. This company still continues to operate on the web. This company should be shut-down immediately.

Business Response: Business Response /* (1000, 14, 2013/12/09) */ Dear ****, Thank you for taking the time to speak with me earlier this month (Oct 9/13) . We have been in the process of moving our phone and email systems to a less expensive cloud based system. Apologies for the delays caused in responding to you. Regardless, I would like to outline the terms of the proposal that we discussed on the phone. First, we want to acknowledge that Acteva owes ***********************************************, Account #***** a sum of $2,801.73 as of Oct 9/13. As discussed you wanted a payment of $1000.00 up front and the rest would be in $250/month payment. We have made the $1000.00 payment as well as the first $250.00 payment. We will continue to make those payments barring any sudden disruptions of our revenue streams. Currently we are in the process of stabilizing the revenue stream to make a consistent plan to have you paid in full as quickly as possible. Your help in minimizing the negative PR will also go a long way in allowing us to stabilize our revenues and accelerate the payments against the outstanding amount. We would appreciate if you could contact the BBB, DA, Attorney General or any other entity that you may be in touch with (Press?) that we are in contact with you and trying to resolve this issue amicably. This will also help keep our legal costs down allowing us to continue or possibly accelerate our payments to you. In the interest of both parties, it's probably best to keep the specific terms of this payment plan private and not have them announced in a public forum unless it's for legal purposes. Once you have been paid in full you can then inform them of our final settlement. We appreciate you working with us on this matter and apologize for the challenge this situation has caused your organization. Our goal is to have you paid as quickly as possible. If we work together we can reach that goal sooner than later. Please contact ****** to coordinate a call with me if you would like to discuss this further. Regards, ****** ****** ***** CEO Acteva.com ***************** ************

12/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: used Acteva as online service for golf outing.Acteva sent us 2 disbursements and still owes us a final disbursement.I've called 5 x's over last 4 mo Acteva collected online for our golf event "*********************" Acct ID ***** under my Wife's name, ****. In May 2013 Acteva collected $120 and paid $113.04 Ck ****, In April 2013 Acteva collected $180 and paid $169.56 ck *****. In May 2013 Acteva collected $60 and have not paid the $56.52 owed to me. I have called Acteva (************) on at least 5 different occasions for payment. I have been given the run around each time; promising me that they would call me right back or process the check that day. I talked to ***** and ****** in July. I then talked again with ****** on 8/16 and then **** on 9/3. No one has made any effort to contact me nor have I received the final disbursement of $56.52. I have wasted several hours on this mess and am about to turn it over to a lawyer and sue for my time and damages.

Desired Settlement: the money they collected for our Golf Outing. They took their service fee already but never sent the final disbursement.

Business Response: Business Response /* (1000, 14, 2013/12/10) */ Please be advised that the complainant for BBB Case # ******** has been fully paid off as on 9/25/2013 and the case needs to be closed. Please let me know if you have any further questions. Regards, ******

12/24/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva owes funds to our organization for classes that our customers paid for with a credit card through their registration system. Acteva Account Number: ***** ****** Employer I.D. Number: ********** Acteva runs an online training registration system. Our non-profit organization, ********************************************* (******) used this system to register our customers for classes that we offer throughout the year. When payment is necessary for a class our customer has the option of paying with a credit card when registering through the Acteva system. Payments were collected by Acteva and then a monthly check was mailed to ****** that contained these payments minus administrative and credit card fees. The first time that we had a financial issue with Acteva was that one of their checks bounced when we tried to deposit it in December 2012. The amount was $2,032.60 issued on 11/30/12. We contacted Acteva and a check was reissued. Then beginning in April 2013 checks were no longer sent by Acteva. We made multiple contacts via phone and e-mail over the next five months. We were told repeatedly by Acteva staff that we would soon receive a check. However, none were forthcoming. Our phone calls and e-mails were not returned beginning in August 2013. ****** notified Acteva on September 25, 2013 via registered letter that we would renewing our contract when it expired on October 31, 2013. In this letter we also requested that Acteva provide us with the balance of our account. To this date we have had no contact from Acteva regarding our account, or the funds due.

Desired Settlement: Our records show that we are owed $2,339.86 by Acteva. We are seeking payment of this amount.

12/23/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva online registration and payment processing service owes me over $5000. Has not paid since May 2013 I have used Acteva for about 10 years now to collect online membership payments for TWO non-profit organizations that I manage. I have not received payment from Acteva since June for revenue they have collected and processed on our behalf. Total revenue owed (for both groups) totals about $5500. A volley of failed attempts to contact a live human at their HQ has finally resulted in the discovery that the company is in dire financial straits and has not paid most of its clients since summer. A simple Google search yielded this link...which made my stomach turn: http://****************************************************************************************************** I have left numerous messages for their CEO today. I doubt he'll contact me. I am stunned that this company is still allowed to stay in business (their website is still up www.acteva.com) and collect money, even thought they cannot pay their customers.

Desired Settlement: Payment of the money they owe me.

12/12/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I've used Acteva as an online service to sell tickets for my shows. I have not been paid for my last 4 events and no one at the company is responding. Event ****** "My Name is ****** ****" @ 7:30 PM on 7/24/2013 (amount owed: $1262.93) Event 236347 "My Name is ****** ****" @ 9 PM on 7/24/2013 (amount owed: $660.85) Event 236755 "Parts of a Girl" @ 8 PM on 9/21/2013 (amount owed: $1222.29) Event 236756 "Parts of a Girl" show 10 PM, 9/21/2013 (amount owed: $1262.71) TOTAL OWED: $4408.78

Desired Settlement: I would like the $4408.78 they owe me for tickets sold. This money was collected by Acteva from my customers.

Business Response: Business Response /* (1000, 14, 2013/12/11) */ Dear ******, Thank you for taking the time to speak with me earlier this week. We have been in the process of moving our phone and email systems to a less expensive cloud based system. Apologies for the delays caused in responding to you. Regardless, I would like to outline the terms of the proposal that we discussed on the phone. First, we want to acknowledge that Acteva owes ****** ****, Account #****** sum of $,4,408.78.Unfortunately due to the current business situation and cash crunch we are unable to pay the amount owed outright but will have to establish a payment plan. Currently we are in the process of stabilizing the revenue stream to make a consistent plan to have you paid in full as quickly as possible. We believe it will take us till at least January to finalize this plan. We are putting all of our energies on a recovery plan that generates enough capita/cash flow to repay organizers in a 'reasonable' time frame. While we work through that challenge, we are only able to offer a payment of $150 per month to your organization. We recognize that this is not a significant percentage of your balance outstanding and it is not our intention to keep payments at this level over the long term. But for now all we can offer is this amount more as a gesture of good faith and a commitment to the balance owed to your organization. We believe we can have a more accelerated plan by January 2014 as long as we stay in business and nothing adverse happens to disrupt our revenue stream. Your help in minimizing the negative PR will also go a long way in allowing us to stabilize our revenues and accelerate the payments against the outstanding amount. We would appreciate if you could contact any entity that you may be in touch with (BBB?) regarding our situation and notify them that we are in contact with you and trying to resolve this issue amicably. In the interest of both parties, it's probably best to keep the specific terms of this payment plan private and not have them announced in a public forum unless it's for legal purposes. Once you have been paid in full you can then inform them of our final settlement. We are hoping to get back on track and our goal is to have you paid as quickly as possible. If we work together we can reach that goal sooner than later. If there is any other way we can help in mitigating this challenge please let us know. If you would like to discuss this further, please contact ****** to coordinate a call with me. Regards, ******** Consumer Response /* (2000, 16, 2013/12/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is all correct. I appreciate the company's attempt to make this right and, hopefully, I will be paid in full the monies owed to me. My biggest fear is that they will file for bankruptcy before that happens.

12/6/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva owes my organization $3,822.05 since Feb 2013 and has not replied to our demand letter send Sept 19, 2013. I am the Treasurer of the ***** *** ************** ********* *********** (the *************** Acteva provided ticketing services for a series of ***** events, and is supposed to have made payments to ***** from the proceeds of the ticket sales in accordance with the Payment Schedule posted on Acteva's website.The Payment Schedule for the ***** account provides that Acteva is to make payments to ***** on a monthly cycle. Acteva's payments to the ***** has been inaccurate and incomplete since November 2012. Moreover, the ***** has received no payment since February 2013. As of June 2013, Acteva owes the ***** the amount of $3,822.05.

Desired Settlement: ***** expects full payment of the owed amount of $3,822.05.

12/6/2013 Billing/Collection Issues
12/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My organization has not received payment for 4 events that were handled by Acteva. Acteva owes the************************************************** $2463.85 for ticket sales (minus fees collected by Acteva) for 4 events: $1461.73 for 9/15/12 conference ($1413 Professional registration fees, $150 Collegiate Registration fees, minus processing) $437.02 for URS/SWE - The Secret Weapon To Getting Organized...and Staying That Way - May 2013 ($486 registration fees, minus processing) $489.50 for ************************** Awards Banquet 2013 ($540 registration fees, minus processing) $75.60 for SWE RMS/NG - Advanced Organization Tactics - June 2013 ($84.00 registration fees, minus processing) ADDITIONAL DETAILS: Case is being handled by another organization: ********************************************

Desired Settlement: We are simply seeking the money collected by Acteva that is owed to our organization.

Business Response: Business Response /* (450, 16, 2013/12/04) */ I did receive the promised email. Text below. Thank you for your help!!! Dear *******, Thank you for taking the time to speak with me. I would like to outline the terms of the proposal that we discussed on the phone. First, we want to acknowledge that Acteva owes *************************************************, Account # ***** a sum of $2,463.85. Unfortunately due to the current business situation and cash crunch we are unable to pay the amount owed outright but will have to establish a payment plan. Currently we are in the process of stabilizing the revenue stream to make a consistent plan to have you paid in full as quickly as possible. We believe it will take us till at least January to finalize this plan. We are putting all of our energies on a recovery plan that generates enough capital/cash flow to repay organizers in a 'reasonable' time frame. While we work through that challenge, we are only able to offer a payment of $150.00 per month to your organization. We recognize that this is not a significant percentage of your balance outstanding and it is not our intention to keep payments at this level over the long term. But for now all we can offer is this amount more as a gesture of good faith and a commitment to the balance owed to your organization. We are hoping to revisit the plan in mid-January and there is a good possibility that we will be able to accelerate the payment schedule at that time. Your help in minimizing the negative PR will also go a long way in allowing us to stabilize our revenues and accelerate the payments against the outstanding amount. We would appreciate if you could contact any other entity that you may be in touch with (BBB?) that we are in contact with you and trying to resolve this issue amicably. The faster we can stem the negative publicity and get our revenues back on track, the faster we can have you fully paid. In the interest of both parties, it’s probably best to keep the specific terms of this payment plan private and not have them announced in a public forum unless it’s for legal purposes. Once you have been paid in full you can then inform them of our final settlement. We appreciate you working with us on this matter and apologize for the challenge this situation has caused your organization. Our goal is to have you paid as quickly as possible. If we work together we can reach that goal sooner than later. Please contact ****** to coordinate a call with me if you would like to discuss this further. Regards, ******

12/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Acteva has not paid us the 4946.35 that our account shows they owe us. We used Acteva to register people for our **************************** in Orlando on 4/30/13. 152 people registered for our conference through the Acteva site and paid the $35 registration fee plus the 0.99 credit card charge. We received a statement dated 4/1/13 showing that our organization was due $1446.95. We received a statement dated 5/13/13 showing that our organization was due $3499.40. We have not received either check from Acteva. I have emailed three times, and I have attempted to call Acteva but all of the mailboxes are full and I am unable to leave a message.

Desired Settlement: Please send us a check immediately for 4946.35 to: ********* ******* ***** ******************** **************************

Business Response: Business Response /* (450, 15, 2013/12/03) */ Dear ******* ******, I spoke with ****** ***** yesterday of Acteva and he explained the challenges that Acteva is having. He took responsibility for the payment owed to ***** and agreed to send me a first deposit on the payment and begin making monthly payments. I agreed to contact the BBB and let you know that the company has now responded to me and is negotiating. I don't know if you're able to open the case again with the different status, or if you're able to change the outcome. Obviously the issue is not settled to my satisfaction yet as it will apparently take some time for them to make the payments. However, in good faith, I do want to let you know that they are trying to respond. I also realize their difficulty in getting the cash flow to cover past due payments if there is such negative publicity about them. Thanks, ****

12/3/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am ***** *********, Treasurer Sacramento Valley Chapter Of The International Facility Management Association (IFMA). In late June 2013 and early July 2013 our president *** ******* filed a complaint with the BBB and SFDA against; Acteva.Com **************************** *********************** Acteva acting as our agent collected money from our members for programs. Now Acteva collected the money but has not paid us the funds collected on our behalf. Acteva statements ******** and ********. Total due us today from April 2013 and May 2013 is $7,859.66. I have been sending email requests for this money, not getting any responce. On August 14 - 2013 I sent by Certified Mail an invoice to the above address. On August 19- 2013 Acteva signed the return receipt for the Certified letter. As of today September 17 2013 we have not received a responce from the invoice. The telephone system at Acteva for direct in lines have full mail boxes and you cannot reach anyone. Our question is, has there been any movement on our complaints? Thank You for your time ***** ********* *********************** **************** ************ ********************** Acteva account number ***** - ******************************

Business Response: Business Response /* (450, 14, 2013/12/03) */ Hi *******, Here is the latest on our above referenced case with Acteva. "Acteva has offered a payment plan, $500.00 or more per month payable the 2nd week of each month until paid, begining October 15th 2013. Acteva acknowledges that the root of their problems stems from the negative PR from the people they owe money to. Acteva assumes no responsibility in this matter." I waited until today to respond to your e-mail until I was assured that the check Acteva issued us cleared their bank. I called their bank to confirm the check has cleared. I tried to get a better payment plan, this is what ****** ***** CEO said Acteva could committ to. I will see what next month brings. Thank You for all your help with this matter, ***** *********,CFM ******************************************** *********************** ***************** ************ **********************

11/25/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva has FAILED to remit to our Non-Profit Oraganization, the Society of Radiology Physician Extenders, monies owed to us in the excess of $1,700. Acteva has been our primary collection company for membership and events associated with our organization. Since May of 2013, Acteva has not sent us monies that are owed to us. I am the Treasurer and have made NUMEROUS attempts to contact Acteva without any success. As of August 18th of 2013, Acteva owes us in excess of $1,700. I have called, emailed and sent letters with NO replies.

Desired Settlement: I want the money due to our Non-Profit Organization PAID IN FULL!

11/25/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My organization KYTESOL had a conference and Acteva has not paid us our money they collected for registration. I cannot get a response. Our organization KYTESOL had a conference and ACTEVA has not sent the money they collected from the registration. I have called for several days and when I finally get someone to answer the phone they put me on hold and then tell me someone will contact me and no one ever does. I am really concerned because we are a small nonprofit teacher organization and we need these monies to pay our bill with the hotel. We have used ACTEVA since 2007 and have never had a problem before. Please help!!!!

Desired Settlement: We just want our money that ACTEVA collected for our conference.

11/5/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Non-payment. Acteva owes us several checks and has not responded to emails or phone calls and has not sent the checks

Desired Settlement: I would like them to send us our missing checks. Our account ID number is ***** and the business name is ************

11/4/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva collected registration fees in the amount of $16,418.93 on our behalf. They have failed to make any payments whatsoever to this date. OUR ACCOUNT ID WITH ACTEA IS: 39307. OUR ORGANIZATION IS: *************************************************************(WE ARE A CALIFORNIA NONPROFIT WITH 501(3c) STATUS. As stated above, Acteva has failed to make payments per their contractual agreement on their website acteva.com. Sales for conference tickets started March 11, 2013 and ended September 2, 2013. Acteva promised to make payments by check by US mail every two weeks, according to their website. To date our organization has received no payment whatsoever. Our organization has made numerous attempts to contact Acteva to resolve the situation, including over 15 phone calls, 3 e-mails, and a demand for payment sent via e-mail on September 26, 2013. To date we have not had a response from Acteva. The total amount owed is $16,418.93. ADDITIONAL DETAILS: Case is being handled by another organization: San Francisco DA & Attorney General CA

Desired Settlement: Full payment of all moneys owed minus commission.

10/30/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: ACTEVA has not sent us our payment of $2,795.79 from our April 24, 2013 *****************************************************************. I am the treasurer and Executive Committe member of The ********************************** (ACTEVA ID # *****). HRES is a 501(c)(3) not-for-profit association. We used ACTEVA for online registrations for our April 24, 2013 ****************************** (ACTEVA ID # ******). To date, ACTEVA has not sent us the $2,795.79 that we are owed. Initially we were receiving responses from ACTEVA to our emails promising to investigate our requests and get back to us. Recently they have stopped responding to our emails.

Desired Settlement: HRES wants ACTEVA to pay us the $2,795.79 that we are owed from event ID # ******.

Business Response: Business Response /* (450, 14, 2013/10/30) */ Good afternoon. I'm happy to let you know that I just spoke with ACTEVA'a CEO ****** ***** and we have agreed to a repayment plan over the next several months. Thank you for all of your efforts in getting this issue resolved with ACTEVA. It was certainly through your perserverance that I received his call. Sincerely.

10/28/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Acteva is not sending monthly reports, remittance payments are being sent irregularly, and service requests are not being responded to. ************** (for which I am a board member) uses Acteva for online payment of conference registrations and membership fees. We are supposed to receive remittance checks sent monthly for items which Acteva is used to purchase, but are not receiving them on a regular basis. Also, we received two checks from Acteva about a year ago, but our bank could not cash them, and although Acteva said the checks would be re-issued, they were not. Finally, Acteva is not responding to requests for help with these problems and other service issues.

Desired Settlement: We wish Acteva to respond to customer-service requests that we have made and we also wish to receive remittance for all items purchased from our Acteva page.

10/28/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva owes our organization; ********************* over $20,000. I am the director of the ********************* which hosts an annual event called the ************ Conference. We use Acteva Registration services to register and collect fees for the attendees of our event. Acteva owes us over $20,000 and it seems they have no intention of paying.

Desired Settlement: We want our money! All of it!

10/28/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva has failed to send payment since April 30 for sales completed on their site, despite an agreement to send payments bi-monthly. Acteva has failed to send us any payments since April 30, despite multiple sales transacted on their site since that date. They do not respond to emails or calls despite repeated efforts on my part.

Desired Settlement: Payment in full for registration and conference fees collected through their site.

10/22/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Failure to pay $4,000 in deposits collected through Acteva to our non-profit dance summer camp. Repeated phone calls and emails not returned. Acteva has been processing our 3rd-party deposits for our dance education company for a few years. This past summer, we used Acteva to collect deposits for our dance/theater education summer camp. WE had over $4000 in deposits. After repeated attempts to receive our money were ignored, we emailed and called repeatedly the executive officers and CEO of the company. Again we were ignored. After researching online, it seems that thee are many people in our same situation, and that Acteva is not paying anyone the money they are owed.

Desired Settlement: We would like the ~$4000 that we are owed, as per the usage contract.

10/16/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: From 7/18/12 through 11/4/12, Acteva failed to honor their contract with the ********************** by refusing to pay in full monies collected. From 7/18/12 through 11/4/12, Acteva failed to honor their contract with the ********************** by refusing to pay in full monies collected for events as our ticketing agent. One event was short paid and five events were not paid at all. $6908.66 is owing the Chapter for monies collected less applicable fees. ACTEVA refuses to communicate with the Chapter anymore and refuses to pay the monies owed under the contract.

Desired Settlement: We seek payment in full for monies owed under the contract, $6908.66

10/16/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We have not received a payment from Acteva for 5 months. They do not respond to e-mails and you cannot get through on the telephone. This is a non-profit organization, and after working with Acteva for more than 13 years, we have not received payment since April 1. We have two accounts with them, one for our 501c3, and the other our 501c6. For the 501c3 we received contributions and have not received that money. We also sell an item called a "certificate of origin for Israel". We have not received payment for that for months. We have tried e-mailing Acteva and calling, but can never get anyone on the phone to speak to. We don't know what other actions to take. They owe us in the area of more than $5,000 for both accounts.

Desired Settlement: We would like to receive the money that our customers and contributors have paid to Acteva through their credit cards. Thank you, *** *******

10/16/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva is a pay on line service that has not transferred moneys paid by our clients to our bank account. Acteva is a pay on line service. Our company the ************************* LLC (IEN) has had its clients may for our services on line with their credit cards. Their cards have been charged but Acteva has never transferred this money into our account. We are currently short $2078.44.

Desired Settlement: Our company is due $2078.44 for money's paid by our clients through Acteva as a "pay on line service" and which were never credited to our bank account

10/7/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva has not made payment for revenue due for several months and has failed to respond to emails and phone calls regarding the matter. Center for Social Innovation has used Acteva for several years, for both paid and free events, which are typically onsite and online trainings for service providers who are working with individuals experiencing homelessness, mental illness, and addictions issues. It recently came to our attention that Acteva has not issued payment for recent events in 2013 as well as 2012, totaling approximately $20,000-$25,000 and possibly more. Several of our staff, including authorized users on the account, have made numerous attempts to make phone calls, leave messages, and send emails without receiving responses or resolutions from accounting or leadership at Acteva. Acteva appears to be taking and fielding customer service calls, but is unable to effectively field account-related calls. One customer service person that I spoke with told me that "no one could talk to me about that," which is completely unacceptable. We are extremely concerned about the status of our account and concerned about recovering this revenue. Our account ID is *****. The only person that we have received email correspondence from is a customer support person named ********; however, she has yet to have anyone from accounting return our calls.

Desired Settlement: We desire full reconciliation and payment of the revenue due to us, which has been collected from our training participants, to pay for a service which we provided to them. Acteva collected these funds under the guise of cutting monthly checks to us, but has either failed to make full or partial payments on multiple events.

10/7/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva became delinquent in their payments to us starting in 2011 and now owes us $9456.62 ****************************** (Detroit, Michigan Section) has used Acteva for online event registration services. In May 2011, Acteva started to become delinquent in their payments. In 2012, the frequency of delinquent payments increased and in 2013, we have only received two payments. In total, Acteva owes us $9,156.62 We have attempted to contact the company via email and phone calls, 4 times in July 2013 with no response. ******************************, at a national level, has been able to make contact with them, but they are no longer responding to them either. Information from Acteva: Organization Name: ********************************** Account ID: ***** Outstanding Payments: Member Donation Program (2011), Member Donation (2012), 60th Anniversary Celebration (2012), COMPRES PDC (2013), Member Donation (2013), SWE Banquet (2013), SWE Banquet Corporate (2013) The total amount owed from all events is: $9,156.62 This equates to $467.66 in 2011; $1,922.04 in 2012; and $6766.92 in 2013

Desired Settlement: The resolution we are seeking, is full payment of the amount of $9,156.62 owed to us by Acteva from 2011-2013.

10/7/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Acteva has collected payments on organizations behalf and has not remitted payment nor answered request for assistance The *********************** have held events during 2012 and 2013. At first we were not receiving complete payments for events and now we have not received any payments for an event in December 2012 and an event in May 2013. We have been reaching out to Acteva to resolve this problem but we have received no response. we just want them to call us to resolve this and make then make the payments.

Desired Settlement: Just the payment we are entitled too!

9/30/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva collected fees from *********** event attendees but failed to issue $4,446.00 payment to us. They have not responded to multiple inquiries. Acteva collected registration fees from 31 *********** (vendor # *****) event attendees from 1/3/13 to 3/1/13 ($200 each). The gross amount was $6200, so $5743.50 was the net amount due to us after Acteva subtracted their processing fee. We received 2 payments from Acteva, one for $186.50 in January and the other for $1,111 in April. We followed up by email on Apr 19, May 8, June 5, July 3 and Aug 14 without success. Then I tried to visit their office in San Francisco on Aug 19 but could not gain access. Someone named "*****" returned a message I had left at ************ and told me to send an email to ****************** for escalation. I did that the same day, on Aug 19. However, I have not gotten any response yet. We are still waiting for our $4,446.00 payment. I am concerned that they have not responded to multiple inquiries. And I see there are many other BBB complaints.

Desired Settlement: Payment of $4,446.00 which is due. This is not a refund per se.

9/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Acteva.com has failed to pay our business $437.04 which they collected on our behalf through their on-line event registration service. CBF Heartland used Acteva.com and their Acteva Express service to register participants in our Giving Circle event. Our Acteva Account number is *****. Our Giving Circle Event ID is ******* and this event ended in April. We should have received our final payment of $437.04 after May 15 but have yet to receive. I have e-mailed twice through their web-site contact process. I have also called, leaving a message on their voice mail system with no response to either method. This is the 5th time we have had trouble receiving the final payment of an event, but on the previous 4 occasions, Acteva has issued the payment at my first request (but saying they sent the original payment and don't understand why I hadn't received it). Our office will no longer use Acteva's services but are wanting the funds we are due.

Desired Settlement: We are requesting the payment of our $437.04. This is not a refund. It is money Acteva collected in our name for our event participation.

9/27/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Acteva has failed to forward monies collected for PASCCO events. Account #****** Paralegal Association of Santa Clara County. Acteva collected monies from individuals and companies to attend PASCCO events and failed to forward that money to PASCCO. This money was to be forwarded to PASCCO within 45 days of the sale of the tickets. PASCCO contacted Acteva in March 2013 inquiring about the statements for this time period and various periods throughout 2012. In May 2013 Acteva responded to our inquires indicating they would issue payments. In June 2013 Acteva paid invoices from six invoices dated from 2011 to Sept. 2012. PASCCO's subsequent inquiries into the last quarter of 2012 have gone unanswered by anyone at Acteva. PASCCO is owed $6,606.68 from October to December 2012, and $591.05 from May 2013. To this date Acteva has failed to issue payment to PASCCO for the 2012 and 2013 invoices. Total amount due is $7195.73. Corresponded with ******* **** and ***** ********* and emailed requests for payment to ** ******, ****** *****, ****** ******.

Desired Settlement: Payment of $6,604.48 for monies owed in 2012 and $591.05 for monies owed in May 2013.


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