BBB Logo

Better Business Bureau ®
Start With Trust®
In San Francisco Bay Area and Northern Coastal California

BBB Business Review

BBB Accredited Business since 01/22/2010

Suddenlink Communications

Find a Location

Phone: (877) 443-3127Fax: (707) 444-9017View Additional Phone Numbers911 W Wabash Ave, EurekaCA 95501-2131

View BBB Rating for Suddenlink Communications' headquarters.

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers Cable Television, High Speed Internet and Phone services.

BBB Accreditation

A BBB Accredited Business since 01/22/2010

BBB has determined that Suddenlink Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

All Locations are BBB Accredited
Find a Location

BBB Complaint Information

Find aggregate BBB complaint information for Suddenlink Communications. BBB located in Saint Louis, MO has the full report as that BBB handles all complaints for Suddenlink Communications.

Additional Information

top
BBB file opened: 05/01/2006Business started: 02/01/2003
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Public Utilities Commission
505 Van Ness Ave 2nd Fl
San Francisco, CA94102-3214
(415) 703-2059
http://www.cpuc.ca.gov

FCC-Consumer Service Center
445 12th Street SW
Washington, DC20554-0001
(888) 225-5322
http://www.fcc.gov

BBB records show a license number of 6996 for this company, issued by California Public Utilities Commission. Their web address is http://www.cpuc.ca.gov.

Type: Blank License Type

BBB records show a license number of 827243 for this company, issued by FCC-Consumer Service Center. Their web address is http://www.fcc.gov.

Type: Blank License Type

Type of Entity

Corporation

Incorporated: May 2006, MO

Contact Information
Principal: Ms. Wendy Purnell (Director)
Number of Employees

57

Business Category

Television - Cable, CATV & Satellite, Telephone Communications

Service Area

This company services Northern California only.

Alternate Business Names
Cequel Communictions, LLC
Industry Tips
Beware of Fraudulent International Phone Calls
Changing Wireless Carriers? You Can Now Keep the Same Number
HDTV Brings New Meaning to TV Watching
Phone Leasing
Prepaid Cell Phone Services
Protecting Your Long Distance Service

Map & Directions

Map & Directions

Address for Suddenlink Communications

911 W Wabash Ave

Eureka, CA 95501-2131

To | From

Find a LocationX
Or, display all locations
Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Suddenlink Communications is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

Additional Phone Numbers

  • (877) 694-9474
  • (877) 794-2724
X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X
X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.