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BBB Accredited Business since

RingCentral, Inc.

Phone: (888) 528-7464 View Additional Phone Numbers 20 Davis Drive, Belmont, CA 94002

BBB Business Reviews may not be reproduced for sales or promotional purposes.


RingCentral leverages the power of the cloud to help companies work smarter and communicate more effectively. We help organizations scale as their enterprises grow, without the expense and complexity of on-premise hardware. Users can communicate worldwide however they want - including voice, messaging, video, and online meetings - on any device from a unified platform. Our business phone system, team workspace, and call center solutions help companies and employees communicate more seamlessly.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that RingCentral, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

200 complaints closed with BBB in last 3 years | 77 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 62
Billing/Collection Issues 31
Delivery Issues 19
Guarantee/Warranty Issues 9
Problems with Product/Service 79
Total Closed Complaints 200

Customer Reviews Summary Read customer reviews

20 Customer Reviews on RingCentral, Inc.
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 1
Negative Experience 13
Total Customer Reviews 20

Additional Information

BBB file opened: April 15, 2002 Business started: 01/01/1999 in CA Business started locally: 01/01/1999 Business incorporated 10/03/2013 in CA
Type of Entity


Business Management
Ms. Meizel Delgado, Account Payable Manager Mr. John Ross, Executive Response Team Manager Mr. Vlad Shmunis, CEO
Contact Information
Customer Contact: Mr. John Ross, Executive Response Team Manager
Number of Employees


Business Category

Telephone Equipment & Systems Dealers Computer Software Publishers & Developers Mobile Apps

Service Area
Area Business Services: United States & Internationally

Customer Review Rating plus BBB Rating Summary

RingCentral, Inc. has received 4.11 out of 5 stars based on 20 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.