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BBB Accredited Business since

Telmate, LLC

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Phone: (866) 516-0115 Fax: (541) 889-9620   View Additional Email Addresses http://www.telmate.com View Additional Web Addresses



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Description

This company offers telecommunications solutions for correctional facilities, inmates and their families.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Telmate, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Telmate, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 94 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

94 complaints closed with BBB in last 3 years | 41 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 33
Billing/Collection Issues 12
Delivery Issues 2
Guarantee/Warranty Issues 2
Problems with Product/Service 45
Total Closed Complaints 94

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Telmate, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: April 30, 2012 Business started: 01/17/2007 Business started locally: 01/17/2007 Business incorporated 06/09/2009 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Tracy Rushlow, Customer Relations Ms. Kathryn Jarrell, Director of Installations Mr. Richard Torgersrud, CEO
Contact Information
Principal: Ms. Tracy Rushlow, Customer Relations
Number of Employees

280

Business Category

Telephone Communications Prepaid Debit/Credit Cards

Service Area
This business service area covers: US and Canada.

Customer Review Rating plus BBB Rating Summary

Telmate, LLC has received 3.68 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.