BBB Business Review

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This business is not BBB accredited.

Airnex Communications, Inc.

Phone: (800) 708-4884 Fax: (800) 695-3442 View Additional Phone Numbers 5000 Hopyard Rd Ste 240, Pleasanton, CA 94588 View Additional Email Addresses http://www.airnex.com


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Description

This business offers telecommunication service Provider.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Airnex Communications, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 36 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 29
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 36

Additional Complaint Information

BBB's business review for Airnex Communications, Inc. was created in September 1999. A review of this company's complaints was done in June 2014. Consumer complaints state that the per-minute rate for their calls have been increased significantly without any notice. Consumers also state they are charged for miscellaneous taxes and fees that they were not notified about and the miscellaneous charges are not explained. Finally, consumers state they are charged for the same calls on 2 separate bills.

Airnex Communications responded to the above concerns from the BBB by providing the following:

"To answer your questions better, I have to share the core of our international business model and solutions we find everyday to be both competitive and reliable service provider, so our clients can make great quality international voice calls.

Based on nature of international telecom calls, all the calls are terminated based on providers in the country of termination and by that, the cost of calls to be terminated is always in change and if something happened to those countries such as war or politics or natural disasters the change can be immediate and costly, that is why based on our policies which we always tell the clients rates are not guaranteed and this is a common practice in telecom service providers, both
post paid and prepaid.

All the charges are detailed and explained in the bills and there are as follow:
Note: (it may be applicable or not based on rate plans and programs or state requirements)

Account Summary
Previous Balance
Payment Received
Credit & Adjustments
PAST DUE BALANCE

New Usage Charges
Long Distance Access & Usage
Federal Taxes & Fees
State and Local Taxes & Charges
Regulatory Compliance Surcharges
International Carrier Charge
Service Fee
Late Fee
Promotional Discounts

TOTAL NEW CHARGES

TOTAL AMOUNT DUE
Please pay this amount

For few cases we had previously the issue was with the country Ukraine which is currently under some political change and to be able to provide the service to our clients we had to increase the rates , but as we always tell the clients based on our terms and conditions rates can be changed anytime without any notice, however we keep a one time courtesy credit for the clients whom this changes will be apply and as always whenever they call to our customer service line or login to their account online they will see their existing or new rates."

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Airnex Communications, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 14, 1999 Business started: 03/21/1996 Business started locally: 03/21/1996 Business incorporated 03/22/1996 in CA
Type of Entity

Corporation

Business Management
Mr. Soren Azorian, Director Of Operation
Contact Information
Principal: Mr. Soren Azorian, Director Of Operation
Number of Employees

21

Business Category

Telephone Communications

Refund and Exchange Policy
we care about our clients and the needs they have .
they are welcome to contact with us in any case of need.
Service Area
This business services area covers Nationwide.
Products & Services

This company offers International and Domestic long distance call provider

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.