This business is not BBB accredited.
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business offers telecommunication service Provider.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Airnex Communications, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 36 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||36|
Additional Complaint Information
BBB's business review for Airnex Communications, Inc. was created in September 1999. A review of this company's complaints was done in June 2014. Consumer complaints state that the per-minute rate for their calls have been increased significantly without any notice. Consumers also state they are charged for miscellaneous taxes and fees that they were not notified about and the miscellaneous charges are not explained. Finally, consumers state they are charged for the same calls on 2 separate bills.
Airnex Communications responded to the above concerns from the BBB by providing the following:
"To answer your questions better, I have to share the core of our international business model and solutions we find everyday to be both competitive and reliable service provider, so our clients can make great quality international voice calls.
Based on nature of international telecom calls, all the calls are terminated based on providers in the country of termination and by that, the cost of calls to be terminated is always in change and if something happened to those countries such as war or politics or natural disasters the change can be immediate and costly, that is why based on our policies which we always tell the clients rates are not guaranteed and this is a common practice in telecom service providers, both
post paid and prepaid.
All the charges are detailed and explained in the bills and there are as follow:
Note: (it may be applicable or not based on rate plans and programs or state requirements)
Credit & Adjustments
PAST DUE BALANCE
New Usage Charges
Long Distance Access & Usage
Federal Taxes & Fees
State and Local Taxes & Charges
Regulatory Compliance Surcharges
International Carrier Charge
TOTAL NEW CHARGES
TOTAL AMOUNT DUE
Please pay this amount
For few cases we had previously the issue was with the country Ukraine which is currently under some political change and to be able to provide the service to our clients we had to increase the rates , but as we always tell the clients based on our terms and conditions rates can be changed anytime without any notice, however we keep a one time courtesy credit for the clients whom this changes will be apply and as always whenever they call to our customer service line or login to their account online they will see their existing or new rates."
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Soren Azorian, Director Of Operation
Number of Employees
Refund and Exchange Policywe care about our clients and the needs they have .
they are welcome to contact with us in any case of need.
Service AreaThis business services area covers Nationwide.
Products & Services
This company offers International and Domestic long distance call provider