Business ProfileforZazzle.com, Inc.

Zazzle = I ordered 3 special mugs as gifts. They arrived and are cheap $1.99 dollar store tumblers w/ hard to read design. That was bad enough. I could not address it due to caring for an autistic child. Then Zazzle took out another charge of $19.99 which was in fine print somewhere, and not authorized by me. Their statement Please note that this was a voluntary membership offered to customers during the checkout process to save on shipping costs. As Zazzle takes these claims seriously, we took the steps to disable the auto-renew to prevent further charges and suspend the account until further notice. So they would not let me back in to this account to even see how this charge was applied, or how to cancel it. They had intended to "auto-renew" annually, which I never saw. The fact that the mugs were such junk upon arrival, I was never going to use that site again. When I wrote to them, I told them it was fraud to put on a charge that no one knew about, just because they have my credit card data, and put some kind of a time limit on the shipped items that expired without me even knowing about it. They have been vile to deal with, and for under $100, I have had to contact Paypal and them as though I bought a 50K yacht. I told them I wanted a refund, they have not given one, and they have locked me out of the account that the $19.99 fee is for. That's also fraud. I want a refund, and to stay out of that business, I would never shop there or order anything again. No one can charge you for a fee, and then lock you out of the website, because you called them out for trying to stick a charge you did not sign up for.