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BBB Business Review

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BBB Accredited Business since

Zazzle.com, Inc.

Phone: (650) 872-8000 Fax: (650) 872-7000 View Additional Phone Numbers 1900 Seaport Blvd Fl 4, Redwood City, CA 94063 http://www.zazzle.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers online retail of customized T-Shirts, hats, key chains, invitations, ornaments, all kinds of accessories, etc.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Zazzle.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Zazzle.com, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 349 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

349 complaints closed with BBB in last 3 years | 97 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 60
Billing/Collection Issues 17
Delivery Issues 12
Guarantee/Warranty Issues 30
Problems with Product/Service 230
Total Closed Complaints 349

Customer Reviews Summary Read customer reviews

41 Customer Reviews on Zazzle.com, Inc.
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 3
Negative Experience 26
Total Customer Reviews 41

Additional Information

BBB file opened: July 21, 2005 Business started: 01/01/1999 Business started locally: 01/01/1999 Business incorporated 05/05/1999 in CA
Type of Entity

Corporation

Business Management
Mr. Eduardo Sanchez, Customer Support Manager Mr. Michael Wong, CFO
Contact Information
Principal: Mr. Eduardo Sanchez, Customer Support Manager
Number of Employees

350

Business Category

T-Shirts Designers - Apparel Internet Shopping

Hours of Operation
To reach Zazzle Customer Service phone hours are:

Monday - Friday: 8:00AM to 6:00PM PST
Phone: 1-888-892-9953 or 1-408-983-2800




Alternate Business Names
Goodstorm Zazzle

Customer Review Rating plus BBB Rating Summary

Zazzle.com, Inc. has received 4.11 out of 5 stars based on 41 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.