Find us on Google+
Text Sizesmall medium large

BBB Accredited Business since

Care4Pools

Phone: (925) 998-0099 Fax: (925) 429-2310 1630 N Main St, Walnut Creek, CA 94596 http://www.ebwaterworks.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

East Bay Waterworks is a licensed pool contractor providing pool remodeling, plaster, tile, coping, decking, BBQ's, fire pits, outdoor kitchens, pool equipment upgrades, designes and builds new swimming pools.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Care4Pools meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Care4Pools include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Care4Pools
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 11, 2006 Business started: 03/14/2006 in CA Business started locally: 03/14/2006 Business incorporated 11/16/2004 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 874343.

Type of Entity

Corporation

Business Management
Mr. Greg Brown, Owner
Contact Information
Principal: Mr. Greg Brown, Owner
Number of Employees

4

Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Equipment & Supplies Swimming Pool Service & Repair Swimming Pools - Removal Swimming Pools - Maintenance Spas & Hot Tubs - Service & Repair Spas & Hot Tubs - Supplies & Parts

Products & Services

Care4Pools sells the following brand(s): RayPac, StaRite, Hayward and others

Care4Pools offers the following product(s): Pool Heaters, pool pumps, pool sweeps, plaster, tile, coping, decking, pavers

Method(s) of Payment
Check or cash. We also provide financing upon approval.
Refund and Exchange Policy
We follow all manufacturers installation protocol and warrantee.
Service Area
This business service area covers: San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek.
Alternate Business Names
East Bay Water Works, Inc.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.