BBB Business Review

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This business is not BBB accredited.

Cultural Homestay International

Phone: (415) 459-5397 View Additional Phone Numbers 104 Butterfield Rd, San Anselmo, CA 94960

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This company offers a non-profit exchange program that serves young people all over the world. With programs such as Au Pair, Academic Year Aboard, and Internships.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cultural Homestay International include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cultural Homestay International
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 01, 1991 Business started: 04/04/1977 Business started locally: 04/04/1977 Business incorporated 04/04/1977 in CA
Type of Entity


Business Management
Mr. Tom Areton, CEO
Contact Information
Principal: Mr. Christian Reilly
Number of Employees


Business Category

Student Exchange Programs

Service Area
This business service area covers: International
Additional Information

BBB was notified on August 7, 2014 that this company's name is being used in a fraudulent manner.
BBB has learned from a complaint filed with BBB that contact is made via Facebook asking the individual if they are interested in becoming a nanny (au pair) to a US host family. The victim is given the name of the family and contact is made via Facebook. The interested party is led to believe they are signing up with Cultural Homestay International (CHI) and asked to wire money in order to get the process started.
CHI informs BBB it is not their policy to receive any monies directly from prospective au pairs. Au Pairs are initially screened and processed with the company's sending partner in the person's home country. Before final acceptance into the program CHI will personally interview the candidate via skype, once accepted all monies are handled directly between the sending partner and the au pair. CHI asks anyone with concerns or questions about their process to contact them directly.
Be wary of a company requesting payment via cash, wire transfer, money paks, money orders or cashiers checks as there are no safeguards in place. Complaints can be filed with Internet Crime Complaint Center (IC3) at


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.