BBB Accredited Business since
Phone: (650) 352-3738 Fax: (650) 472-8095 500 Ben Franklin Ct, San Mateo, CA 94401
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This company offers computer network security, computer disaster recover services, data storage, computer backup.
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A BBB Accredited Business since
BBB has determined that Backblaze, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Backblaze, Inc. include:
- 4 complaint(s) filed against business
Factors that raised the rating for Backblaze, Inc. include:
- Length of time business has been operating
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Cecilia Luu, Senior Account Mgr.
Number of Employees
Storage - Data Computers - Disaster Recovery Computers - Network Security
Refund and Exchange PolicyThere is a free 15-day trial of the service. The customer can then subscribe to the service in monthly, yearly, or bi-annual increments. Service renewals are in the same increments. If a refund is granted it will be for up to the length of current subscription increment for that customer, but for no less than one month.
Service AreaSan Francisco Bay Area, California, the US and Canada
Products & Services
Backblaze Online Backup automatically and continuously backs the data on your computer(s) to our datacenter. If your computer is lost or stolen, or crashes you can quickly and easily retrieve your files. All this for $5/month per computer.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview