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BBB Business Review

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BBB Accredited Business since

Backblaze, Inc.

Phone: (650) 352-3738 Fax: (650) 472-8095 500 Ben Franklin Ct, San Mateo, CA 94401 http://www.backblaze.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers computer network security, computer disaster recover services, data storage, computer backup.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Backblaze, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Backblaze, Inc. include:

  • 6 complaint(s) filed against business

Factors that raised the rating for Backblaze, Inc. include:

  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 3
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

1 Customer Review on Backblaze, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 01, 2012 Business started: 04/20/2007 Business started locally: 04/20/2007 Business incorporated 04/20/2007 in DE
Type of Entity

Corporation

Business Management
Ms. Cecilia Luu, Senior Account Mgr.
Contact Information
Principal: Ms. Cecilia Luu, Senior Account Mgr.
Number of Employees

16

Business Category

Storage - Data Computers - Disaster Recovery Computers - Network Security

Refund and Exchange Policy
There is a free 15-day trial of the service. The customer can then subscribe to the service in monthly, yearly, or bi-annual increments. Service renewals are in the same increments. If a refund is granted it will be for up to the length of current subscription increment for that customer, but for no less than one month.
Service Area
San Francisco Bay Area, California, the US and Canada
Products & Services

Backblaze Online Backup automatically and continuously backs the data on your computer(s) to our datacenter. If your computer is lost or stolen, or crashes you can quickly and easily retrieve your files. All this for $5/month per computer.


Customer Review Rating plus BBB Rating Summary

Backblaze, Inc. has received 3.01 out of 5 stars based on 1 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.