BBB Business Review
This Business is not BBB Accredited
Choosehottubsdirect.com
Phone: (888) 611-8827Fax: (415) 618-0682View Additional Phone Numbers767 Bryant Street., Suite 201, San Francisco, CA 94107jeff@directtohomeappliances.comView Additional Email AddressesView Additional Web Addresses! There is an alert for this business !
BBB Accreditation
Choosehottubsdirect.com is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
This company continues to display the BBB torch in an unauthorized manner on their Twitter account despite BBB's demand to stop. This company is not accredited by the Better Business Bureau and misuse of the company trademark constitutes trademark infringement and is in violation of trademark rights of the Council of Better Business Bureaus, Inc.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Choosehottubsdirect.com's rating include:
- Length of time business has been operating.
- 322 complaints filed against business
- 12 complaints filed against business that were not resolved.
- Advertising issue(s) found by BBB.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
On March 3, 2011 BBB reviewed this company's file for a continuous pattern of complaints. The company was given the opportunity to inform us of any changes they plan to take to address the underling cause of complaints. BBB had not received a response to our most recent request.
Complaints processed by BBB claim 1.) there are repeated delays and non delivery of hot tubs causing consumers to request refunds that the company does not issue 2.) Phone calls and emails to the company go unanswered.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 16 |
| Billing / Collection Issues | 2 |
| Delivery Issues | 158 |
| Guarantee / Warranty Issues | 8 |
| Problems with Product / Service | 138 |
| Total Closed Complaints | 322 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Limited Liability Company
Contact Information
Primary Contact: Mr. Steve Barbarich (Owner)Complaint Contact: Mr. Jeff Myers Ms. Angela BreckerNumber of Employees
18
Business Category
Spas & Hot Tubs - Dealers, Internet Shopping, Internet Services, Barbecue Equipment & Supplies
Products & Services
This company offers consumer goods for the home including hottubs, fireplaces, stoves and outdoor kitchen appliances and accessories.
Service Area
This company services nationwide.
Alternate Business Names
Choosedirect.com, LLC, Choosefireplaceandstove.com, Chooseoutdoorkitchens.com, DirectToHomeAppliances, Direct to Home Appliance LLC, ChooseDirect, Choose Hot Tubs DirectIndustry Tips
Choosing a Web Hosting Service for your Business Web SiteLocationsX
1 Locations
767 Bryant Street., Suite 201
San Francisco, CA 94107(888) 611-8827
(415) 515-4077Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Choosehottubsdirect.com is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Spas & Hot Tubs - Dealers
Choosing a Web Hosting Service for your Business Web SiteWhat is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
This company continues to display the BBB torch in an unauthorized manner on their Twitter account despite BBB's demand to stop. This company is not accredited by the Better Business Bureau and misuse of the company trademark constitutes trademark infringement and is in violation of trademark rights of the Council of Better Business Bureaus, Inc.