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      Country
          Country

          Find a Location

          Sunrun, Inc. has 83 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Sunrun, Inc.

              225 Bush St Ste 1400 San Francisco, CA 94104-4249

              BBB Accredited Business
            • Sunrun, Inc.

              1550 Magnolia Ave Corona, CA 92879-2094

              BBB Accredited Business
            • Sunrun, Inc.

              6761 Sierra Ct Ste B & C Dublin, CA 94568-2692

              BBB Accredited Business
            • Sunrun Inc

              1225 Park Center Dr Vista, CA 92081-8353

              BBB Accredited Business
            • SunRun Inc.

              712 Brook St Ste 104 Rocky Hill, CT 06067-3447

              BBB Accredited Business

            Business ProfileforSunrun, Inc.

            Solar Energy Equipment Dealers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            3.68/5stars

            Average of 2,695 Customer Reviews

            Customer Complaints

            4,377 complaints closed in last 3 years

            1,341 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/8/2009

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Sunrun, Inc. offers residential solar electricity services.

            Business Details

            This is a multi-location business.

            Find a Location

            Sunrun, Inc. has 83 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Sunrun, Inc.

                225 Bush St Ste 1400 San Francisco, CA 94104-4249

                BBB Accredited Business
              • Sunrun, Inc.

                1550 Magnolia Ave Corona, CA 92879-2094

                BBB Accredited Business
              • Sunrun, Inc.

                6761 Sierra Ct Ste B & C Dublin, CA 94568-2692

                BBB Accredited Business
              • Sunrun Inc

                1225 Park Center Dr Vista, CA 92081-8353

                BBB Accredited Business
              • SunRun Inc.

                712 Brook St Ste 104 Rocky Hill, CT 06067-3447

                BBB Accredited Business
              BBB File Opened:
              4/24/2009
              Years in Business:
              16
              Business Started:
              6/1/2007
              Business Started Locally:
              6/1/2007
              Business Incorporated:
              6/20/2008
              Accredited Since:
              5/8/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              8500
              Alternate Business Name
              • Vivint Solar
              Hours of Operation

              Primary

              M:
              5:00 AM - 7:00 PM
              T:
              5:00 AM - 7:00 PM
              W:
              5:00 AM - 7:00 PM
              Th:
              5:00 AM - 7:00 PM
              F:
              5:00 AM - 7:00 PM
              Sa:
              6:00 AM - 4:00 AM
              Su:
              Closed
              Additional Contact Information

              Email Addresses

              Customer Complaints

              4,378 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/20/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I signed up with ******************************* to have solar installed. They came and assessed the roof and how many panels needed to be on it. He gave me bad advice and told me that I needed non-escalating over the 25 years. When I did the math later, I found that the escalating rate would have saved me money over the course of the 25 years. Preying on clients and misinforming them about the deal so he can make maximum profit is unethical. I called him and wrote to him before the 14 day grace ****** I have to cancel and have sent him repeated messages to cancel the contract. My niece works for Sunrun and she is going to get me in with the family rate. He is refusing to cancel, and is keeping a case, open demanding that he gets access to my nieces name, which is not his business. I have written three times Telling him to cancel the account and he has not, though I have it in writing that he claims he has. I was on the phone with Sunrun customer care today only to find out that he has not canceled the account and that there is an open case where he is still demanding to know my nieces name. This is illegal. I have written him repeatedly and he has lied and told me that he has already canceled it three times over three weeks. Please be good enough to put an end to this nonsense and these unprofessional business ethics on his part. It is in the contract that I can cancel before installation and I dont need to give him any excuses.
              Read More

              Customer Reviews

              2,695 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Delfino D

              1 star

              03/26/2024

              Sunrun reps does not help quick. I am trying to fix my roof almost a year and they do not give me a date to do the work. My roofer does not come unless the panels are removed. I changed twice already and they still can perform the work on the scheduled day. I paid fees already to cancel my roofer and sunrun is still not taking my request. I have emails and texts contacting them and even looking for a professional rep to have this resolved but they still dont give a ****.I really regret signing with them.

              Sunrun, Inc. Response

              03/27/2024

              Hello, *******, thank you so much for reaching out to us. Let me start by saying we are so sorry to hear that you are having some issues with removing your panels in order to replace your roof. Our team would be happy to look into this for you to see how we can help.

              Sunrun, Inc. Response

              03/27/2024

              Hello, *******, thank you so much for reaching out to us. Let me start by saying we are so sorry to hear that you are having some issues with removing your panels in order to replace your roof. Our team would be happy to look into this for you to see how we can help. We've assigned an Escalation Expert who will review your account and reach out to you as soon as possible to assist you further. They can take up to one business day to review your case information, so please feel free to reach out to us at ********************************** if you have any questions before then. Thanks!

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