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Find a Location

Sunrun, Inc. has 83 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sunrun, Inc.

      225 Bush St Ste 1400 San Francisco, CA 94104-4249

      BBB Accredited Business
    • Sunrun, Inc.

      1550 Magnolia Ave Corona, CA 92879-2094

      BBB Accredited Business
    • Sunrun, Inc.

      6761 Sierra Ct Ste B & C Dublin, CA 94568-2692

      BBB Accredited Business
    • Sunrun Inc

      1225 Park Center Dr Vista, CA 92081-8353

      BBB Accredited Business
    • SunRun Inc.

      712 Brook St Ste 104 Rocky Hill, CT 06067-3447

      BBB Accredited Business

    Business ProfileforSunrun, Inc.

    Solar Energy Equipment Dealers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.68/5stars

    Average of 2,694 Customer Reviews

    Customer Complaints

    4,412 complaints closed in last 3 years

    1,357 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/8/2009

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Sunrun, Inc. offers residential solar electricity services.

    Business Details

    This is a multi-location business.

    Find a Location

    Sunrun, Inc. has 83 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sunrun, Inc.

        225 Bush St Ste 1400 San Francisco, CA 94104-4249

        BBB Accredited Business
      • Sunrun, Inc.

        1550 Magnolia Ave Corona, CA 92879-2094

        BBB Accredited Business
      • Sunrun, Inc.

        6761 Sierra Ct Ste B & C Dublin, CA 94568-2692

        BBB Accredited Business
      • Sunrun Inc

        1225 Park Center Dr Vista, CA 92081-8353

        BBB Accredited Business
      • SunRun Inc.

        712 Brook St Ste 104 Rocky Hill, CT 06067-3447

        BBB Accredited Business
      Headquarters
      225 Bush St Ste 1400, San Francisco, CA 94104-4249
      BBB File Opened:
      4/24/2009
      Years in Business:
      16
      Business Started:
      6/1/2007
      Business Started Locally:
      6/1/2007
      Business Incorporated:
      6/20/2008
      Accredited Since:
      5/8/2009
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      8500
      Alternate Business Name
      • Vivint Solar
      Hours of Operation

      Primary

      M:
      5:00 AM - 7:00 PM
      T:
      5:00 AM - 7:00 PM
      W:
      5:00 AM - 7:00 PM
      Th:
      5:00 AM - 7:00 PM
      F:
      5:00 AM - 7:00 PM
      Sa:
      6:00 AM - 4:00 AM
      Su:
      Closed
      Additional Contact Information

      Email Addresses

      Customer Complaints

      4,413 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      My solar panels have not been working since October 2023, it has been in system failure. I just received a bill due April 2024 and when I called about the bill they said to call after it is fixed and they would compensate me the amount of the bill. Why would they bill me for something not working, they should compensate me the amount I lost not generating electricity for six months and not charge me a bill. The process is backwards, refuse to pay a bill for a system that is not working. I have not been able to resolve through calls to them
      Read More

      Customer Reviews

      2,694 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Carolyn Keith L

      1 star

      04/14/2024

      Sunrun has admitted to damaging our roof while installing our panels. We now have a leak due to the damages; that has cause significant amount of mold in our up stairs ceiling where my elderly mother sleeps. We have been trying to get Sunrun to fix these issues for over 8 months now. We have a case manager that is not answering our calls or emails. We have had 3 companies inform us we now need a new roof. We are constantly shifting my mother around due to the bedroom not being safe for her. She is in remission from being diagnosed with stage 4 lung cancer. This is a lot to deal with. We just want the damages to be fixed and a new roof to be put back on our home.

      Sunrun, Inc. Response

      04/15/2024

      Thank you for reaching out, *******. We see you have an open escalation case. We'll have your Expert reach out as soon as they can to provide an update. In the meantime, if there's anything that we can help with please send an email to *********************************** Thanks!

      Sunrun, Inc. Response

      04/15/2024

      An Escalations Expert contacted the customer regarding their concerns and is in the process of resolving the concern. 

      Local BBB

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