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BBB Accredited Business since 05/08/2009
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Sunrun offers solar power service, solar leases, and power purchase agreements to homeowners.
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A BBB Accredited Business since 05/08/2009
BBB has determined that Sunrun Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Sunrun Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 104 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||26|
|Billing / Collection Issues||13|
|Guarantee / Warranty Issues||7|
|Problems with Product / Service||57|
|Total Closed Complaints||104|
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on Sunrun Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
Type of Entity
Incorporated: June 2008, DE
Business ManagementPrincipal: Ms. Helen Wang (Director of Customer Support)
Contact InformationMr. Colin Daly Ms. Christa Keizer (Social Media Marketing Manager)Mr. Mathias Wust
Solar Energy Equipment & Systems Dealers
Arizona, California, Colorado, Hawaii, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview