BBB Business Review

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BBB Accredited Business since 07/15/2014

Sun Edison Solar-Residential

(650) 453-5600600 Clipper Dr, BelmontCA 94002-4119

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Description

This company provides residential solar installation for the home.

BBB Accreditation

A BBB Accredited Business since 07/15/2014

BBB has determined that Sun Edison Solar-Residential meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Sun Edison Solar-Residential's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 13 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

13 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues1
Delivery Issues1
Guarantee / Warranty Issues1
Problems with Product / Service8
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Sun Edison Solar-Residential

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

top
BBB file opened: 10/07/2011Business started: 06/08/1987
Type of Entity

Corporation

Incorporated: June 1987, DE

Business Management
Mr My Nguyen (VP, Customer Loyalty & Quality)Ms. Debbie Schrider (Customer Alliances Manager)
Contact Information
Principal: Mr. Bob Littlefield (Director of Customer Experience)
Number of Employees

6000

Business Category

Solar Energy Equipment & Systems Dealers, Solar Energy Equipment & Systems Supplies & Parts, Solar Energy Products - Retail, Energy Management & Conservation Consultant,

Service Area

This business service area covers: San Francisco, Oakland, Fremont, Santa Rosa, Hayward, Concord, Berkeley, Richmond, Antioch, Daly City, San Mateo, Vacaville, San Leandro, Livermore, Napa, Sonoma, Vallejo, San Rafael, San Mateo, Walnut Creek

Alternate Business Names
TEAM - SOLAR INC

Customer Review Rating plus BBB Rating Summary

Sun Edison Solar-Residential has received 3.68 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.