Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Lyft, Inc. has 19 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Lyft, Inc.

              185 Berry St San Francisco, CA 94107-5705

            • Lyft

              2011 Crystal Dr Ste 210 Arlington, VA 22202-3779

            • Lyft

              715 Saint Paul St C/o Incorporating Services Of Md, Ltd Baltimore, MD 21202-2311

            • Lyft, Inc.

              150 2nd Ave N Nashville, TN 37201-1934

            • Lyft

              1848 Wyoming Ave NW Washington, DC 20009-1882

            Business ProfileLyft, Inc.

            Car Service
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            185 Berry St

            San Francisco, CA 94107-5705

            Visit Website
            Email this Business
            (855) 865-9553

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

            Customer Reviews

            1.09/5

            Average of 1,116 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4,135 complaints closed in last 3 years

            1,545 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Lyft is a transportation networking company that provides a mobile application as an online enabled platform connecting passengers with drivers using personal vehicles.

            Business Details

            This is a multi-location business.

            Find a Location

            Lyft, Inc. has 19 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Lyft, Inc.

                185 Berry St San Francisco, CA 94107-5705

              • Lyft

                2011 Crystal Dr Ste 210 Arlington, VA 22202-3779

              • Lyft

                715 Saint Paul St C/o Incorporating Services Of Md, Ltd Baltimore, MD 21202-2311

              • Lyft, Inc.

                150 2nd Ave N Nashville, TN 37201-1934

              • Lyft

                1848 Wyoming Ave NW Washington, DC 20009-1882

              Headquarters
              185 Berry St, San Francisco, CA 94107-5705
              Email this Business
              BBB File Opened:
              8/22/2011
              Years in Business:
              17
              Business Started:
              3/5/2007
              Business Incorporated:
              3/5/2007
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of PSG0032513 for this business, issued by California Public Utilities Commission. The expiration date of this license is 12/6/2026.

              These agencies may include:

              California Public Utilities Commission

              505 Van Ness Ave 2nd Fl

              San Francisco CA 94102

              (415) 703-2782

              Fax: (415) 7031758

              http://consumers.cpuc.ca.gov/default.aspx

              Type of Entity:
              Corporation
              Number of Employees:
              10000
              Hours of Operation

              Primary

              M:
              Open 24 Hours
              T:
              Open 24 Hours
              W:
              Open 24 Hours
              Th:
              Open 24 Hours
              F:
              Open 24 Hours
              Sa:
              Open 24 Hours
              Su:
              Open 24 Hours
              Business Management
              • Miss Charlotte Russell, Customer Support Manager
              Additional Contact Information

              Fax Numbers

              • (866) 292-2713
                Other Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              4,135 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/13/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I booked a ride on 4/13 with Lyft, and was assigned a driver. The driver parked himself a block and a half away from our location and refused to move. I texted him, confirming our location, and he still refused to pick us up. We finally began walking toward him, having no other choice, when he canceled the ride, charging us a cancelation fee. This is unacceptable, and I expect a full refund as service was not provided through no fault of mine.
              Read More
              Read 4134 More Complaints

              Customer Reviews

              1,116 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Raffy G

              04/19/2024

              Lyft never respects its driver...a passenger vomit on my car as a Lyft driver..I sent them pictures of the vomit on my car and they never got back to me...I never had this problem compared to ****...I commend Uber for treating their drivers better than Lyft.....Lyft treat their drivers like c***
              Read 1115 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.